Interim results for period ended 30 June 2023

19 September 2023

accesso® Technology Group plc

 

("accesso" or the "Group")

 

INTERIM RESULTS

for the six-month period ended 30 June 2023

 

accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider to leisure, entertainment, and cultural markets, today announces interim results for the six months to 30 June 2023 ('H1 2023').

Commenting on the results, Steve Brown, Chief Executive Officer of accesso, said:

"Today we are reporting a solid set of first half results that keep us on track for our full year expectations. As anticipated, demand has stabilised following a period of accelerated growth, and after two years of temporarily reduced overheads, improved hiring conditions mean we have been able to successfully recruit for open positions. Having navigated our business through the pandemic and capitalised on a generational shift in attitudes towards technology in our sector, we are now deepening our focus on Accesso's long-term future.

We've started this process with three outstanding acquisitions. In VGS, rebranded as Accesso Horizon^SM, we have significantly expanded our global ticketing footprint with arguably the most powerful ticketing platform in the leisure sector. With Paradocs' MtnOS, now Accesso Paradox^SM, we have further strengthened our position in the important ski market. With the addition of our long-term staff augmentation partner, Digisoft^TM, we have expanded our mobile app development and delivery capabilities.

We have also made high value improvements to our existing product set to extend our leadership and expand our opportunities. We have started pre-sales of Accesso Freedom^SM, our new restaurant and retail proposition, and we are in the final stages of a major refresh across all modules of Accesso Passport®. These initiatives further demonstrate our commitment to continuous improvement for our customers and our focus on enabling future step-function growth.

I am extremely proud of our team for continuing to deliver high quality results alongside the effort to complete three acquisitions that further pave the way for our future growth. Looking ahead, we anticipate our performance for the full year 2023 to be in line with our expectations."

				Six months ended 30 June 2023		Six months ended 30 June 2022	% change
				Unaudited ($000)		Unaudited ($000)
Group Revenue				65,783		63,732	3.2%
Ticketing and distribution				43,761		44,280	(1.2%)
Guest Experience				22,022		19,452	13.2%
Group Revenue - constant currency			4	66,602		63,732	4.5%
Gross Profit				48,326		47,032	2.8%
Gross Margin %				73.5%		73.8%
Cash EBITDA			1	6,481		10,644	(39.1%)
Statutory (loss) / profit before tax				(839)		2,916	(128.8%)
Net cash			2	9,182		58,728	(84.4%)
Adjusted basic EPS (cents)			3	7.50		13.03	(42.4%)
Basic (loss) / earnings per share (cents)				(1.51)		5.49	(127.5)%
Footnotes:
(1)	Cash EBITDA: operating profit before the deduction of amortisation, depreciation, acquisition & integration costs, deferred and contingent consideration linked to continued employment, and costs related to share-based payments less capitalised development costs paid in cash as per the consolidated cash flow statement
(2)	Net cash is calculated as cash and cash equivalents less borrowings.
(3)	Adjusted basic earnings per share is calculated after adjusting operating profit for impairment of intangible assets, amortisation on acquired intangibles, deferred and contingent consideration linked to continued employment, acquisition costs and share-based payments, net of tax at the effective rate for the period on the taxable adjusted items (as detailed in note 6)
(4)	Revenue metrics for the period ended 30 June 2023 have been prepared on a constant currency basis using rates from the period ended 30 June 2022 to assist with assessing the underlying performance of the revenue streams. Average monthly rates for H1 2022 were used to translate the monthly H1 2023 results into a constant currency using the range of currencies as set out below:
a.	a.	GBP sterling - $1.23 - $1.36
b.	b.	Euro - $1.06 - $1.13
c.	c.	Canadian dollars - $0.78- $0.79
d.	d.	Australian dollar - $0.70-$0.74
e.	e.	Mexican pesos - $0.05 - $0.05
f.	f.	Brazilian real - $0.18 - $0.21

 

First half highlights

·      Solid performance in H1 2023: As visitor demand stabilised, revenue increased 3.2% to $65.8m (H1 2022: $63.7m) compared to H1 2022. This growth was delivered with a 14.3% revenue increase in accesso LoQueue® as well as 15.1% growth in our assigned seating product, accesso ShoWare^SM, across both North and South American markets. These growth areas were offset by the ongoing impact of lower than expected revenues from a key customer which continues to reposition its business as well as an increasingly competitive UK distribution market.

 

·      H1 2023 Cash EBITDA in line with expectations: $6.5m reflects the expected increase in overheads as we were able to staff open positions and continued to invest in long term growth opportunities, including the completion of the core elements of the accesso Freedom platform.

 

·      Three acquisitions to kickstart strategic evolution: The Group executed the acquisitions of VGS, Paradocs Mountain Software and Digisoft during the period. In acquiring VGS, a leading ticketing and visitor management system for major operators around the globe, the Group has substantially expanded its geographic footprint. With the acquisition of Paradocs Mountain Software, the Group has significantly deepened its presence in the strategically important ski market. Digisoft has allowed the Group to in-house an important part of its development and professional services related to mobile solutions. These acquisitions all meet the Group's stated M&A criteria of enhancing products, furthering diversification, expanding global growth opportunities, and increasing earnings in the first year of ownership.

 

·      Key customer wins across our product set: accesso signed sixteen new venues across a broad range of target verticals during the period, including attractions, live entertainment, water parks, zoos and aquariums, and theme parks. The Group signed five ski resorts including the first accesso Paradox customer post-acquisition, along with three further wins post period end. The Group's ability to serve a broad range of ski customers' needs was further evidenced by strong cross selling with two existing ski resort clients signed to accesso Passport eCommerce during the period.

 

·      Continued innovation to extend product leadership: Following the acquisition of the food, beverage, and retail intellectual property in July 2022, the Group has now initiated pre-launch sales of the accesso Freedom platform. Based on a product with more than twenty years of enterprise-level success, accesso Freedom delivers a modern, fully hosted offering for the restaurant and retail market, optimised for speed, flexibility and ease-of-use. The Group has also completed a major refresh of its leading accesso Passport suite, with significant updates across all major product components including eCommerce, point-of-sale, guest support and payments. The updated product suite has been debuted on a rolling basis with the remaining updates to be implemented in H2.

 

Outlook & Guidance

 

·      Market backdrop: demand in the Group's end markets has stabilised following an uptick in post-pandemic demand. While this means somewhat slower growth across the board than was present in 2022, the Group's trading has remained in line with market expectations highlighting the value in the diversity of its business across solutions, sectors, and geographies. Early in H1 some key venues dealt with unusual weather conditions that impacted demand, but more broadly across the period, operators calibrated marketing messages and pricing to optimise results.  Along with those efforts, visitor footfall has increased in H2. 

 

·      Operational footprint and costs: the Group benefitted from low costs during the pandemic whilst operations were reduced and market conditions made it more difficult to hire for open positions across 2021 and into 2022. With improved hiring conditions and expanded staffing from acquisitions during the period, underlying administrative expenses increased by 13.9% year-on-year. While investing for growth, the Group remains focused on improved operating efficiency and reaching a sustained Cash EBITDA margin of no less than 20% in the medium term. This process is supported by the Group's recent acquisitions, including VGS which both opens significant new global sales opportunities and adds an important pathway in our longer-term product roadmap.

 

·      Full year guidance: With stable demand, an increased cost base and significant progress made against our strategy, the Group expects another profitable and cash-generative year in line with current expectations.

 

The information contained within this announcement is deemed to constitute inside information as stipulated under the Market Abuse Regulations (EU) No. 596/2014 ("MAR").

 

Upon the publication of this announcement, this inside information is now considered to be in the public domain The Company will be hosting a webcast presentation for analysts at 1pm. Analysts and institutional investors are also able to request a copy of the presentation and audio webcast conference details by contacting accesso@dentonsglobaladvisors.com. A copy of the presentation made to analysts will be available for download from the Group's website, shortly after the conclusion of the meeting.

 

For further information, please contact:

 

accesso Technology Group plc Steve Brown, Chief Executive Officer Fern MacDonald, Chief Financial Officer	+44 (0)118 934 7400
Numis Securities Limited (Nominated Adviser and Sole Broker)                                     Simon Willis, Hugo Rubinstein	+44 (0)20 7260 1000
Dentons Global Advisors (Financial Public Relations) Adam Davidson, Leah Dudley, Corbin Ellington	+44 (0)20 7038 7419

 

About accesso Technology Group plc

 

accesso is the leading global provider of patented and award-winning technology solutions that redefine the guest experience, drive increased revenue, streamline operations, and support data-driven business decisions for leisure & entertainment operators. Currently serving over 1,000 venues worldwide, accesso invests heavily in research and development to provide venues with technology that empowers them to deliver unforgettable guest experiences. Staffed by a team of attractions, cultural venue and ski industry veterans, accesso partners with venues to increase their range of on- and off-site guest engagement to drive increased revenue through intuitive ticketing, point-of-sale, virtual queuing, distribution, and experience management technology.

 

accesso is a public company, listed on AIM: a market operated by the London Stock Exchange. Learn more at accesso.com or follow accesso on LinkedIn, Facebook and X (Twitter).

 

***

Chief Executive's Review

 

Solid first half performance alongside completion of three strategic acquisitions

 

In the first half of 2023 we continued to position the business to meet our customers' evolving needs, delivering solid financial results in line with our expectations. Alongside high-quality operational performance, we have taken decisive action to enable our long-term growth and profitability with the completion of three strategic acquisitions that squarely deliver on our established M&A criteria. 

 

The priority in our recent past has been to navigate the challenges of the pandemic and capitalise on a significant shift in customer attitudes towards technology adoption. We have been focused on building financial and operational resilience, aligning our whole organisation behind a more customer-focused and efficient strategy. As a team, we have developed a robust growth platform. Now, we are fully focused on helping our customers drive revenue in more innovative ways than ever before.

 

Our path forward was defined through a product and market review we conducted in 2022, which allowed us to start 2023 with a clear view of our future product needs, sector priorities, and market expansion potential.  With these in mind, we assessed our organic R&D efforts and determined where M&A would more quickly and efficiently meet our needs. 

 

With our priorities well defined and a significant cash balance in hand, we moved to acquire three high quality businesses - VGS, Paradocs Mountain Software and Digisoft - that are immediately additive to our strategic development. Together, they enhance our product set, increase revenue and geographic diversification, and boost our financial prospects.

 

The acquisitions completed in H1 are transformational. VGS expands our geographic reach into a range of new regions including Dubai, Egypt, Singapore, China and Vietnam. It also makes us a technology provider to the world's largest theme park destination located in Orlando. The accesso Paradox solution significantly expands our presence in ski, bringing 48 Canadian and 2 US resorts to our stable. This brings our total ski customer base to 157. In bringing our long-term partner Digisoft into the Group, we have immediately expanded our bench of highly skilled mobile developers. This will allow us to meet the growing needs for mobile solutions much more efficiently, which is an increasingly important delivery mechanism for the sale of tickets, virtual queueing, and food ordering. As we move through 2023, our position in the marketplace as the leading technology provider has never been stronger.

 

Financial performance

 

Our first half financial performance is in line with our expectations at this point in the year. Our revenue growth of 3.2% reflects the stabilising demand experienced in H1 and is a solid showing given the lower revenue contribution from a major US customer we flagged in our full year report in April.

 

Cash EBITDA of $6.5m (H1 2022: $10.6m) was affected by an increase of 13.9% in underlying administrative expenses primarily related to increased staffing costs including the continued investment to complete the accesso Freedom solution. We are broadly comfortable with the shape of our business now and we expect Cash EBITDA growth to accelerate from here as revenue increases and we see more of the efficiency gains from operational leverage as our business grows.

 

Total Gross Profit increased slightly to $48.3m (H1 2022: $47.0m), again reflecting the stabilising of demand levels in the market, and was a good performance against a strong comparator. The loss before tax of -$0.84m for H1 2023 (H1 2022: profit of $2.92m) includes the impact of $2.5m acquisition and integration costs incurred in the period. Following the progress made against our strategy during the period, we are well positioned within the market, with new opportunities to execute against. 

 

New business success

 

The quality of our products and the value they bring to our customers continued to be recognised during the period. We won 16 new venues during the period, of which 5 were in the increasingly important ski industry. Among these new ski customers was the first accesso Paradox customer since the acquisition - with a further three signed post period end. Within accesso Paradox, the resonance of cloud-based solutions was clear with more customers choosing cloud deployments rather than on-premises deployments over the first half. We also continue to drive strong cross-selling activity within the ski space, with 2 further ski clients signing to accesso Passport eCommerce during the period.

 

The combined value of our technology was further demonstrated in the growing number of combination clients which take more than one accesso product across our business more broadly. In total we saw 7 combination implementations during the period, including 3 new customers to accesso such as Lagoonfest Texas and Wildwater Cullman, bringing the total number of combination clients to 104.

 

Live events also continued to form an important part of our new business success in the first half, with record ticket and package sales within accesso ShoWare. We also saw new accesso ShoWare clients going live across the US, Canada, Mexico, Peru, Venezuela, and Costa Rica. The channel shift from in-person point-of-sale (PoS) to eCommerce continues to play a key role in the success of accesso ShoWare, with a growing trend in total eCommerce tickets compared to 2022. Similarly, the importance of mobile solutions remains an important success factor for accesso Passport, as the percentage of eCommerce tickets sold in North America through mobile increased to 62% (H1 2022: 58%). 

 

Acquisitions to further accesso's strategic development

 

Acquisition criteria

 

We are excited about the additions we have made to our business and product set during the period. When we embarked on executing our strategy to evolve our business for the future, we set out clear acquisition criteria to guide us. These criteria form the central part of our target selection process; no target will be taken forward without meeting all of them. They are:

 

·      Enhance our product.

·      Increase geographic and end market diversification.

·      Broaden growth opportunities.

·      Boost our earnings within the first year.

 

The three acquisitions we made during the period have fallen squarely within these strategic priorities.

 

VGS

 

We announced our transformative acquisition of VGS in June 2023. VGS is a leading ticketing and visitor management system provider for leisure, entertainment, and cultural businesses around the globe, and has supported renowned visitor attractions in all aspects of selling, distributing, and redeeming tickets since 2011. It brings an exciting client base of over 100 venues, including the world's largest theme park resort destination in Orlando, Florida, as well as leading theme park brands in Dubai, Singapore, Japan and China, and other visitor attractions around the world.

 

Beyond its top-tier client base, VGS's expansive feature set, globalised functionality and robust scaling capabilities provide a modernised and truly international architecture. It can be hosted either on-premises or in the cloud and offers customers an open API to enable direct integration with other systems. It is also truly exciting from a cross-selling perspective, giving us access to a substantial new client base of major operators across the globe.

 

Initial customer conversations and feedback have been extremely positive, and while we are in the early phases of rebranding VGS as accesso Horizon, we are excited at the opportunity it presents us and our customers.

 

Paradocs Mountain Software

 

Our acquisition of Paradocs Mountain Software (Paradocs) was announced in April 2023. Paradocs is a leading Canadian-based provider of cutting-edge software solutions specifically for the ski industry and was established in 2001.

 

Our businesses shared an important understanding - that the ski industry needs a holistic and integrated approach to its operations to truly optimise both the operations themselves and, more importantly, the guest experience. The flexible, integrated solution empowers ski resorts to take full control of their operations across ticketing and passes, snow school, retail and equipment rental, food & beverage, administration, and online sales.

 

With a strong and established position in the ski sector with accesso Siriusware^SM, bringing the hosted, all-in-one mountain management solution, Paradocs' MtnOS, under the accesso umbrella as accesso Paradox was a powerful step forward in addressing the evolving needs of the dynamic ski market. As part of the larger accesso product set that serves this market, we are excited about the opportunities ahead, and with our first post-acquisition accesso Paradox customer on board, and more signed post period end, we are already seeing those opportunities come through. This has been echoed in the highly positive customer feedback we have received.

 

Digisoft

 

In May 2023 we acquired Digisoft, a Cork, Ireland-based technology business for $2m. We have been working closely with Digisoft since before the acquisition of TE2, primarily around augmenting our mobile development initiatives. In the financial year 2022 we accounted for roughly 70% of Digisoft's revenue, and, as its primary client, both parties benefit substantially from the combination. Digisoft's 20 people gain the clarity and opportunity afforded by integrating fully into the accesso team, and our Group gains immediate bench strength, efficiency, flexibility, and reduced cost by bringing this outstanding team in-house.

 

Product innovation to extend technology leadership

 

Alongside acquisitions, organic product development remains a vital component of our commitment to customers. During the period we made significant steps in extending our product leadership position by continuing to invest in our technology.

 

We are in the final stages of development for the accesso Freedom platform, building on the intellectual property acquired in July 2022 in the point-of-sale (PoS) platform, and optimising it for speed, flexibility, and ease of use. Fast, frictionless, highly flexible and instantly scalable, accesso Freedom introduces a new standard of excellence in cloud-native restaurant and retail solutions for theme parks and attractions, ski areas, cultural venues, resorts, and casinos.

 

We have also implemented significant upgrades within our leading accesso Passport offering. As a core part of our business, and an important tool for our customers that spans multiple areas of the guest experience - including eCommerce, PoS, guest support and payments - it is critical that accesso Passport remains a modern and innovative solution as the needs of customers and their visitors evolve. The program includes updates across all major product components with many of those already live and others continuing to become available across H2.

 

People and culture

 

Our accesso staff continue to commit to innovative-thinking and customer-focused service. Our people are proud to unite behind the changes we've made together and are motivated to keep building a strong culture.

 

We onboarded 50 new hires during the period and turnover as of 30 June 2023 was at 4.8% - trending significantly lower than the previous year. In our 8^th annual employee survey, 92% of our employees took the time to provide valuable feedback that we can take action on to make improvements. Our average business score was of 4.2 out of 5. To put this in context, this puts us in the top quarter of similarly sized companies in our industry.

 

We continued our focus on inclusivity, diversity, and wellbeing, and the strength of our DEI Council grew, with 9 new members taking on responsibilities across the business. For current employees, we implemented a subscription for all employees to the Calm app, giving each of them - and up to five of their dependents - unlimited access to content for improved sleep, wellbeing, and meditation. For prospective employees, we introduced a recruiting platform that allows us to provide better support to candidates with disabilities.

 

We are proud of the way our teams are working together, delivering results, and welcoming new members to the accesso family - whether that's through new hires or those joining us through acquisitions. We thank them all for their unwavering commitment to our customers and our people, and for making accesso a rewarding place to work. 

 

Outlook

 

We are pleased with our performance in the first half of 2023. Demand across our end markets stabilised following the uptick in the post-pandemic era. While this has meant somewhat lower year-on-year growth for some products than we saw in 2022, our customers have been successful in innovating to support demand levels.

 

As mentioned, with open positions being filled, the continued development of accesso Freedom and acquisitions incurred during the period, underlying administrative expenses increased 13.5% year-on-year, but step-function changes across the business during the period are expected to significantly improve long-term earnings potential.

 

With stable demand, a more normalised cost base and significant progress made against our strategy, the Group expects another profitable and cash generative year in line with current expectations.

 

Financial Review

Commenting on the results, Fern MacDonald, Chief Financial Officer of accesso, said:

"During the first half we delivered solid performance in revenue and completed three high-quality acquisitions which significantly broaden our product range and geographical reach. Profit and cash EBITDA metrics have been challenging to maintain at H1 2022 levels given accelerated investment in our products as we filled open software development positions over the past 12 months, as well as a high inflation environment in global markets and acquisition costs. We move into the second half with optimism about our existing and newly acquired businesses. We will continue to integrate and drive synergies and value from the excellent technologies, people, and expanding markets we have within our enlarged group. We maintain an exceptionally strong balance sheet with low levels of gearing and have no doubt we will continue to capitalise on the exciting market opportunity ahead of us."

Financial overview

In the first half of 2023, the Group delivered solid performance in revenue with our segments combining to achieve a 3.2% increase on H1 2022. Our profitability metrics were impacted by the increase in staffing levels, high level of wage inflation in our key markets, acquisition and integration costs, and investment in acquired teams ahead of leveraging the new technologies which we expect to drive value in H2 2023 and beyond.

Key performance indicators and alternative performance measures

The Board continues to utilise consistent alternative performance measures ("APMs") internally and in evaluating and presenting the results of the business. The Board views these APMs as representative of the Group's underlying performance.

The historic strategy of enhancing accesso's technology offerings via acquisitions, as well as an all-employee share award arrangement, necessitate adjustments to statutory metrics to remove certain items which the Board does not believe are reflective of the underlying business. These adjustments may include acquisition and integration related expenses, amortisation related to acquired intangibles, deferred and contingent consideration linked to continued employment, share-based payments, and impairments.

By consistently making these adjustments, the Group provides a better period-to-period comparison and is more readily comparable with businesses that do not have the same acquisition history and equity award policy.

APMs include cash EBITDA, adjusted basic EPS, net cash, underlying administrative expenditure, and repeatable and non-repeatable revenue analysis and are defined as follows:

·      Cash EBITDA is defined as operating profit before the deduction of amortisation, impairment of intangible assets, depreciation, acquisition & integration costs, and costs related to share-based payments and paid capitalised internal development costs;

·      Adjusted basic earnings per share is calculated after adjusting operating profit for impairment of intangible assets, amortisation on acquired intangibles, acquisition expenses and share-based payments, net of tax at the effective rate for the period on the taxable adjusted items;

·      Net cash is defined as available cash less borrowings. Lease liabilities are excluded from borrowings on the basis they do not represent a cash drawing;

·      Underlying administrative expenses are  adjusted to add back the cost of capitalised development expenditure and property lease payments and remove amortisation, impairment of intangible assets, depreciation, acquisition costs, and costs related to share-based payments. This measure is to identify and trend the underlying administrative cost before these items;

·      Repeatable revenue consists of transactional revenue from Virtual Queuing, Ticketing and eCommerce and is defined as revenue earned as either a fixed amount per sale of an item, such as a ticket sold by a customer or as a percentage of revenue generated by a venue operator. Normally this revenue is repeatable where a multi-year agreement exists and purchasing patterns by venue guests do not significantly change. Other repeatable revenue is defined as revenue, excluding transactional revenue, that is expected to be earned through each year of a customer's agreement, without the need for additional sales activity, such as maintenance and support revenue. Non-repeatable revenue is revenue that occurs one-time (e.g., up-front licence fees) or is not repeatable based upon the current agreement (e.g., billable professional services hours) and is unlikely to be repeatable without additional successful sales execution by accesso. Other revenue consists of hardware sales and other revenue that may or may not be repeatable with limited sales activity if customer behaviour remains consistent.

 

The Group considers cash EBITDA, which disregards any benefit to the income statement of capitalised development expenditure, as its principal operating metric.

These APMs should not be viewed in isolation but as supplementary information. As adjusted results include the benefits of the Group's acquisition history but exclude significant costs (such as significant legal or amortisation expenditure), they should not be regarded as a complete picture of the Group's financial performance, which is presented in its total results.

Key Financial Metrics

Group revenue for the first half of 2023 was $65.8m (H1 2022: $63.7m) being 3.2% up on H1 2022.

Ticketing and Distribution revenue was 1.2% down on H1 2022 with UK based Distribution reducing by 16.6%. The UK's retail ticket market has become extremely competitive and certain venues have opted to sell more direct to the consumer, reducing commissionable ticket inventory through distributors. While UK based distribution revenue is down in H1 2023, we have recently acquired new customers which should enable this reduction in revenue to be partially mitigated in H2 2023. Offsetting this reduction was 15.1% growth in our Northern, Central and South American live entertainment markets with 14 new accesso ShoWare venues onboarded during the period and a full period uninterrupted by COVID-19 related closures.

Guest Experience delivered revenue growth of 13.2% on H1 2022. accesso LoQueue's transactional-based queuing products delivered excellent performance with 14.3% growth on H1 2022 as the segment continues to diversify its customer base and become less reliant on specific customer performance. The segment also benefitted from $0.6m of hardware revenue of accesso Prism^SM Bands which are being used in the delivery of its transactional revenues to a large blue-chip customer. The Experience Engine^TM (TE2) business performed ahead of budget in the delivery of bespoke professional service offerings to large customers in the ski, theme park, and cruise ship markets, however it was 6.0% behind the period reported in H1 2022. The Group agreed a longer-term professional service contract with a large cruise operator in exchange for reduced pricing to provide greater certainty over revenue.

This revenue performance enabled the Group to record a gross profit increase of 2.8% to $48.3m delivered at a 73.5% gross margin, comparable to H1 2022's 73.8%.

Revenue on a segmental basis was as follows:

		Six months ended 30 June 2023   Unaudited		Six months ended 30 June 2022   Unaudited
		$000		$000		%
Ticketing and Distribution		43,761		44,280		(1.2%)
Guest Experience		22,022		19,452		13.2%
Total revenue		65,783		63,732		3.2%

 

 

Revenue on a geographical basis was as follows:

                                                                                                                                                                                                

		Six months ended 30 June 2023   Unaudited		Six months ended 30 June 2022   Unaudited
		$000		$000		%
USA and Canada		46,032		43,865		4.9%
United Kingdom		11,550		13,167		(12.3%)
Australia/South Pacific		3,374		2,800		20.5%
Europe		2,796		2,237		25.0%
Central and South America		2,031		1,663		22.1%
Total revenue		65,783		63,732		3.2%

 

Our USA and Canadian business delivered a 4.9% revenue improvement with growth across our accesso ShoWare and accesso LoQueue products in these regions; our North American accesso ShoWare product delivered 11.5% increased ticket volumes period on period.

As noted above, the primary reason for the 12.3% decline in UK revenues was the performance of the Distribution business with venues and distributors shifting more of the available inventory in-house.

Australia and South Pacific started 2023 with excellent volumes delivering 20.5% growth in revenue in the first half. The region saw excellent performance from accesso LoQueue and accesso Passport with attendance and ticket volumes significantly improved. 

Similarly, our European revenues benefitted from new customers onboarded toward the end of 2022 helping the region deliver $2.8m in revenues, a 25% improvement on H1 2022.

Our Central and South American region felt the residual effects of COVID-19-induced disruption during H1 2022 however H1 2023 was a period of largely uninterrupted trade, performing extremely well in live entertainment and delivering volumes in excess of our expectations.

 

Revenue quality

Below is an analysis of the Group's revenue by type. Transactional revenue consisting of Virtual Queuing, Ticketing and eCommerce is defined as revenue earned as either a fixed amount per sale of an item, such as a ticket sold by a customer, or as a percentage of revenue generated by a venue operator. Normally this revenue is repeatable where a multi-year agreement exists and purchasing patterns by venue guests do not significantly change, as they did in 2020 as a result of the pandemic. This revenue has historically also included the reimbursement of costs incurred by the Group for the operation of virtual queuing solutions across venues for a key customer. These costs are largely comprised of seasonal staff salaries and related expenses as well as minor maintenance, repair, and marketing costs. The contractual arrangement with this customer was revised at the end of June, such that accesso will be transitioning from being responsible for providing seasonal staff and consequently will no longer incur the related expenditure nor receive the reimbursement.

Other repeatable revenue is defined as revenue, excluding transactional revenue, that is expected to be earned through each year of a customer's agreement, without the need for additional sales activity, such as maintenance and support revenue. Repeatable revenue of 84.0% is 1.9% ahead of the 82.1% achieved in H1 2022 but remains in line with historic performance (2022: 83.1%, 2021: 84.4%).

Non-repeatable revenue is revenue that occurs one-time (e.g., up-front licence fees) or is not repeatable based upon the current agreement (e.g., billable professional services hours) and is unlikely to be repeatable without additional successful sales execution by accesso.

Other revenue consists of hardware sales and other revenue that may or may not be repeatable with limited sales activity if customer behaviour remains consistent.

The Group's transactional revenue streams delivered solid performance during H1 2023 of $50.2m, up 6.2% on H1 2022. The Group's Virtual Queuing's products performed particularly well as venue attendance grew by 14.3% compared to H1 2022 despite the continued challenges associated with a major customer's change in admission strategy. Ticketing and eCommerce delivered steady growth of 3.9% despite the difficulty experienced in the UK market with distribution revenues. 

Maintenance and support revenue reduced 4.7% to $3.5m as the planned shift towards hosted products and transactional based agreements continues. This product line continues to demonstrate resilience with some customers preferring the comfort and security provided by fixed term agreements for support services on earlier generations.

Professional services revenue performed significantly ahead of our expectations in H1 2022 owing to several large bespoke solutions for the ski, cruise, and attractions markets, this did not recur at the same levels in H1 2023. Furthermore, the Group agreed a two-year professional services contract with a cruise operator in exchange for reduced pricing to provide better visibility into future revenues. Our platform revenues continue to benefit from this bespoke development work whereby professional service customers have taken up repeatable platform fees for hosting food and beverage mobile apps. Platform revenues grew 10.9% to $1.7m.

		Six months ended 30 June 2023     Unaudited		Six months ended 30 June 2022   Unaudited
		$000		$000	%
Virtual queuing		10,386		9,090	14.3%
Virtual queuing seasonal staffing cost reimbursement		2,811		2,533	11.0%
Ticketing and eCommerce		36,968		35,594	3.9%
Reservation fees		-		12	(100.0%)
Transactional revenue		50,165		47,229	6.2%
Maintenance and support		3,454		3,623	(4.7%)
Platform fees		1,655		1,492	10.9%
Total Repeatable		55,274		52,344	5.6%
Licence revenue		1,182		1,127	4.9%
Professional services		7,044		8,249	(14.6%)
Non-repeatable revenue		8,226		9,376	(12.3%)
Hardware		1,245		724	72.0%
Other		1,039		1,288	(19.3%)
Other revenue		2,284		2,012	13.5%
Total revenue		65,784		63,732	3.2%
Total Repeatable as % of total		84.0%		82.1%

Administrative expenses

Reported administrative expenses increased 12.3% to $49.1m in the period (H1 2022: $43.8m) and underlying administrative expenditure increased by 13.9% to $42.0m. Both metrics were impacted by inflationary pressures in the Group's key operating markets driving up salary costs and headcount growth. The Group's headcount has increased from 576 in June 2022 to 711 in June 2023 (excluding seasonal staff) as the Group continued to invest heavily in its product offering. Two key elements driving this being the product development of accesso Freedom, which the Group hopes to monetise over the coming year, and the three acquisitions which resulted in a headcount increase of 90 during Q2 2023.

During 2022 the Group continued to take action to rationalise its property leases following the move to a hybrid and remote work environment. Two-thirds of the space leased in Lake Mary, Orlando was exited in August 2022 enabling a saving of $0.3m in property lease payments in H1 2023 compared to H1 2022. The remainder of the space was exited post period end.

$5.3k of government assistance has been received in Canada during H1 2023.

 

		Six months ended 30 June 2023		Six months ended 30 June 2022
		Unaudited		Unaudited
		$000		$000
Administrative expenses as reported		49,127		43,756
Capitalised development expenditure (1)		1,616