staff numbers 35, 89 |
underlying/reported profit 24 |
Legal proceedings 259 |
Leverage ratio 198 |
Liabilities 38 |
constant currency/reported reconciliation 40 |
financial liabilities designated at fair value 242 |
maturity analysis 245 |
movement in 39 |
offsetting 250 |
trading 242 |
Libor investigation 266 |
Liquidity and funding 148 |
assets of principal entities 150 |
contingent liquidity risk 152 |
management 149 |
regulation 149 |
Loans and advances |
ageing analysis 125 |
by country/region 138, 139 |
by credit quality 121 |
by industry sector 118, 137 |
excluding held for sale 110 |
exposure 111, 136 |
impaired 129 |
mortgage lending 113, 114, 116 |
past due but not impaired 124 |
personal lending 109, 113 |
renegotiated 126 |
to banks 139 |
to customers 3, 67, 74, 80, 86, 92, 140 |
wholesale lending 118 |
Loan impairment charges and other credit risk provisions 34 |
underlying/reported reconciliation 23 |
M |
Madoff 260 |
Margin 28 |
Market capitalisation 1, 3 |
Market risk 157, 182 |
measures applicable to parent 164 |
Middle East and North Africa |
assets 80 |
balance sheet data 80 |
by country 78 |
constant currency/reported profit 20 |
cost efficiency ratios 36, 77 |
country business highlights 77 |
customer accounts 42, 80 |
economic background 77 |
financial overview 77 |
impairment allowances/charges 131, 132, 134 |
loans and advances 80 |
profit before tax 61, 77, 80 |
review of performance 79 |
risk-weighted assets 62 |
staff numbers 35, 77 |
underlying/reported profit 24 |
Models 107 |
Monitor 15 |
Mortgage lending 113, 114, 116 |
Mortgage-related investigations (US) 262 |
Mortgage sales 147 |
N |
Non-GAAP measures 19 |
Non-trading portfolios 139, 160 |
North America |
assets 86 |
balance sheet data 86 |
by country 84 |
constant currency/reported profit 20 |
cost efficiency ratios 36, 83 |
country business highlights 84 |
customer accounts 42, 86 |
economic background 83 |
financial overview 83 |
impairment allowances/charges 131, 132, 134 |
loans and advances 86 |
profit before tax 61 |
review of performance 85 |
risk-weighted assets 62 |
staff numbers 35, 83 |
underlying/reported profit 24 |
Notifiable interests in share capital 275 |
O |
Off-balance sheet arrangements 245 |
Offices 1 |
Offsets 250 |
Operating expenses 35 |
underlying/reported reconciliation 23 |
Operating income (other) 33 |
underlying/reported reconciliation 23 |
Operating model 12 |
Operational risk 165 |
'Other' segment 57 |
Outlook 5, 7 |
P |
Payment protection insurance 243 |
Pension scheme 164 |
Personal lending 108, 113 |
Pillar 1, 2 and 3 195, 196 |
Preferred securities 38 |
Presentation of information 214, 216 |
Profit before tax |
attributable 218 |
by country 64, 71, 72, 78, 84, 90 |
by geographical region 20, 24, 61, 63, 67, 74, 77, 80, 83, 86, 89, 92 |
by global business 20, 24, 46, 58, 67, 74, 80, 86, 92 |
consolidated 2, 25 |
constant currency/reported reconciliation 20 |
data 2 |
underlying 24 |
underlying/reported reconciliation 23 |
PRA buffer 188 |
Provisions 243 |
PVIF 33 |
R |
Ratios |
advances to core funding 149 |
capital (total) 3 |
common equity tier 1 3, 18 |
core tier 1 ratio 3 |
cost efficiency 2, 18, 36, 58, 63, 67, 70, 74, 80, 83, 89, 92 |
cost of risk 18 |
customer advances to customer accounts 3, 18 |
dividend payout 2 |
dividends per ordinary share 2 |
earnings per share 2 |
leverage 3, 198 |
LICs to total operating income 2 |
net assets per share 38 |
return on average risk-weighted assets 3, 18, 43, 47, 63, 70, 77, 83, 89 |
return on average total assets 3 |
return on equity 18 |
stressed coverage 150 |
Regulatory |
capital 177, 185 |
capital buffers 187 |
investigations 102 |
risks 101 |
source and application 183 |
update 190 |