ICO Issues Monetary Penalty Notice under DPR 1998

Information Commissioner's Office issues Monetary Penalty Notice under Data Protection Act 1998

DSG Retail Limited, a subsidiary of Dixons Carphone plc, has today received a Monetary Penalty Notice from the UK Information Commissioner's Office (ICO) in relation to the historic unauthorised access of customer data previously announced on 13 June 2018 and 31 July 2018. The ICO has imposed a fine of £500,000 under the Data Protection Act 1998.

Dixons Carphone Chief Executive, Alex Baldock, said: "We are very sorry for any inconvenience this historic incident caused to our customers. When we found the unauthorised access to data, we promptly launched an investigation, added extra security measures and contained the incident. We duly notified regulators and the police and communicated with all our customers. We have no confirmed evidence of any customers suffering fraud or financial loss as a result. 

We have upgraded our detection and response capabilities and, as the ICO acknowledges, we have made significant investment in our Information Security systems and processes.

We are disappointed in some of the ICO's key findings which we have previously challenged and continue to dispute. We're studying their conclusions in detail and considering our grounds for appeal."

Next announcement

The Group will publish its Peak Trading Statement on Tuesday 21 January 2020.

For further information

Information on Dixons Carphone plc is available at www.dixonscarphone.com  

Follow us on Twitter: @dixonscarphone

About Dixons Carphone

Dixons Carphone plc is a leading multichannel retailer of technology products and services, operating 1,500 stores and 16 websites in eight countries. We Help Everyone Enjoy Amazing Technology, however they choose to shop with us.

We are the market leader in the UK & Ireland, throughout the Nordics and in Greece, employing 42,000 capable and committed colleagues. Our full range of services and support makes it easy for our customers to discover, choose, afford and enjoy the right technology for them, throughout their lives. The Group's core operations are supported by an extensive distribution network, enabling delivery to stores and homes, a sourcing office in Hong Kong and a state-of-the-art repair facility in Newark, UK.

Our brands include Currys PC World and Carphone Warehouse in the UK & Ireland and iD Mobile in the UK; Elkjøp, Elgiganten and Gigantti in the Nordics; and Kotsovolos in Greece. Our Dixons Travel brand has a presence across several UK airports as well as in Dublin and Oslo, and our services are provided through Team Knowhow.