New Liberty Platform releases

RNS Reach

15 February 2021

NETCALL PLC

("Netcall", the "Company" or the "Group")

New Liberty Platform releases

Platform expansion creates one-stop shop for intelligent automation and customer engagement

Netcall plc (AIM: NET), a leading provider of intelligent automation and customer engagement software, is pleased to announce the expansion of its Liberty Platform to include Robotic Process Automation (RPA) capabilities and enhancements to Liberty Create, Liberty Converse and Liberty Connect. This follows the acquisition of RPA vendor Automagica in October 2020 and the completion of the integration and development of its RPA solution to manage processes and automation from a single cloud solution.

The launch of Liberty RPA significantly broadens the Group's offering into the high growth automation market, providing customers with a comprehensive digital transformation toolkit. Comprising Create, the low-code application platform, Converse, the customer engagement and contact centre solution, Connect, the chatbot and instant digital messaging solution, and now RPA, the Liberty platform is a one-stop shop for process automation and customer engagement.

Liberty RPA uses 'robots' to automate manual processes, leading to increased efficiency, speed and accuracy. Event promoter Sportpaleis, one of Europe's largest indoor arenas, used Liberty RPA to rebook 62,000 customer seats in just three and a half days, freeing up staff to focus on customer engagement, whilst AZMM Hospital used the RPA software to help scan patient records for harmful side effects, transforming its prescription processes.

Netcall's investment in innovation and platform expansion continues to help differentiate its offering, and further present the Group as an innovative provider of customer engagement and intelligent automation solutions.

In addition, new releases of Liberty Converse and Connect include in-conversation apps and smarter context sensitive routing, skill coverage analysis and omnichannel customer surveys, along with further and deeper integration with Microsoft Teams and Dynamics 365. These developments increase capacity for more effective customer self-service and also improve agents' and information workers' ability to provide the right responses.

Henrik Bang, Chief Executive, said:

"I am delighted to announce the significant enhancements to our Liberty platform including the launch of our powerful, integrated RPA offering. The combination of process automation and customer engagement positions us at the intersection of two growth markets, increasing our competitive differentiation while expanding our addressable market. With growing interest across our customer and partner base, we are excited about the opportunity we see ahead for Liberty and Netcall."

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About Netcall

Netcall's Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations transform their businesses faster and more efficiently, empowering them to create a leaner, more customer-centric organisation.  

Netcall's customers span enterprise, healthcare and government sectors. These include two-thirds of the NHS Acute Health Trusts and leading corporates such as Legal and General, Lloyds Banking Group, ITV and Nationwide Building Society.