Launch of Tenant Hub

26 May 2021

RNS REACH

NETCALL PLC

("Netcall", the "Company" or the "Group")

Netcall launches Tenant Hub on the Liberty platform

New integrated automation and communications offering for the housing sector

Netcall plc (AIM: NET), a leading provider of intelligent automation and customer engagement software, is today launching a new Liberty platform solution, Tenant Hub, tailored to address the specific needs of the housing sector.

Like other industries, the housing sector is implementing digital transformation initiatives to streamline operations and improve increasingly complex customer interactions. The importance of these initiatives is further amplified by an expected surge in housing demand as a result of the lock-down placing the housing sector under increasing pressure¹.

Powered by Netcall's Liberty platform, Tenant Hub is a housing specific suite of solutions centred on Liberty Create low-code capabilities, with self-service and integration to Liberty's omnichannel contact centre solutions. The result for tenants is improved online access to vital services, including rent statements and repair services, as well as more choice when it comes to engaging - including via Twitter and Facebook Messenger.

Customers of Tenant Hub will also have access to the Netcall AppShare Community, where housing associations collaboratively can share new and build upon existing applications to continuously deliver improved efficiencies and greater tenant experiences.

Henrik Bang, CEO of Netcall, commented: "This is our third Hub joining Patient Hub and Citizen Hub on the Liberty platform. We continue to build new innovative solutions to meet the needs of specific industry verticals and help organisations across all sectors in their pursuit of a 'digital first' strategy. The Group currently has approximately 120 local authority and housing association customers, and today's announcement represents a new significant opportunity to expand our services to both existing and new customers."

¹https://www.theguardian.com/society/2020/nov/14/waiting-list-for-council-homes-in-england-will-double-to-2-million

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About Netcall

Netcall's Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations transform their businesses faster and more efficiently, empowering them to create a leaner, more customer-centric organisation.  

Netcall's customers span enterprise, healthcare and government sectors. These include two-thirds of the NHS Acute Health Trusts and leading corporates such as Legal and General, Lloyds Banking Group, ITV and Nationwide Building Society.