DLG agree to a review related to FCA pricing rules

Direct Line to carry out a past business review relating to the FCA's pricing rules

Direct Line Group has agreed a voluntary requirement having charged some existing home and motor customers more for their renewal than they would have done if they were a new customer.

Direct Line Group will carry out a review to identify all instances where a customer has been overcharged and provide appropriate redress.

Customers do not need to do anything themselves at this stage. Direct Line Group will be contacting affected customers directly.

Further information:

This is the first time a formal voluntary requirement has been agreed with a firm in relation to the Financial Conduct Authority's motor and home insurance pricing rules.

The FCA's pricing rules can be found here.