Senior Leadership Team Appointments

Reach

25 March 2024 

ActiveOps plc 

("ActiveOps", the "Company" or the "Group") 

Senior Leadership Team Appointments

ActiveOps plc (AIM: AOM), a leading provider of Decision Intelligence for service operations, is delighted to announce three appointments to the Group's Senior Leadership Team. James Bawa joins as Group Managing Director, Anna Itsiopoulos as APAC Regional Managing Director, and Alex Darko as Regional Chair, Africa business, each reporting into CEO, Richard Jeffery. Each brings valuable experience and will provide increased focus on the execution of ActiveOps' growth strategy, as the Company looks to build on the strong foundations established since IPO across its key global markets.  

James has a wealth of senior leadership experience in high growth, financially focused international businesses. His most recent role was CEO of PEXA UK, taking it from start-up to a AUD $1bn market cap Australian Stock Exchange listed payments platform. Previously he founded a UK challenger bank, securing a full banking licence, was a Member of the Practitioner Panel at the FCA and CEO at two UK Building Societies - bringing insight into a key segment of the Group's customer base.

Anna brings extensive experience leading businesses in both wealth management and fintech across sales, SaaS, customer service and strategic relationship management. She joins ActiveOps from her previous role as COO of Praemium, a market leading provider of wealth management software, where she was responsible for operational strategy, leading the service and operations teams. She will be focused on leveraging her network and driving growth in the APAC region, one of ActiveOps' fastest growing key markets.

Alex joins as Regional Chair, Africa and brings over 30 years of multi-industry experience from across Europe, the US and Africa. He has recently completed a nine-year tenure as Non-Executive Director at Absa Group, the multinational banking and financial services conglomerate - an ActiveOps customer. Alex will be focused on helping to build on the momentum we have seen across Africa by supporting our leaders in the region and increasing engagement across our target customers.

Richard Jeffery, CEO, commented: "I am delighted to welcome James, Anna, and Alex to the ActiveOps Senior Leadership Team, bringing new relationships, experience, sales focus, and opportunities. Their appointments come at an exciting time for the Group. We have made considerable progress in recent years but are only in the foothills of what we believe is possible with our AI-enabled functionality. Their combined experience in leading global teams and working across a global customer base will be invaluable and I look forward to working with them as we look to capitalise on the significant market opportunities ahead."

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About ActiveOps

The Company's offerings provide predictive and prescriptive insight to help service operations make better decisions - faster.  The Company's AI-powered SaaS solutions are underpinned by 15+ years of operational data and its AOM methodology that's proven to drive cross department decision-making. 

With Decision Intelligence, ActiveOps' customers deliver MORE - release 20%+ capacity within the first 12 months and boost productivity by 30%+ leading to MORE business impact. Customer turnaround times are improved substantially, costs are reduced, SLAs are met, and employees are happier and more engaged.

The Company has over 170 employees, serving a global customer base of over 80 enterprise customers from offices in the UK, Ireland, USA, Canada, Australia, India and South Africa. The Group's customers are predominantly in the banking, insurance, healthcare administration and business process outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance and DXC Technology.