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ActiveOps plc announced on September 1, 2025, that the partial contract termination by an EMEIA ControliQ customer, previously reported in November 2024, has been fully reversed. The customer signed a contract renewal, covering the full original footprint and reinstating users who had been switched off in January 2025.
RNS Reach
1 September 2025
ActiveOps plc
("ActiveOps", the "Company" or the "Group")
Contract Update
Prior cancellation now reversed
ActiveOps plc (AIM: AOM), a global leader in AI-driven Decision Intelligence for banking, insurance, BPOs and healthcare organisations is pleased to confirm that the partial termination by an EMEIA ControliQ customer, as announced in the Group's FY25 H1 Results in November 2024, has now been fully reversed, following several temporary extensions of the contract.
The customer has signed a contract renewal, covering the full original footprint, including reinstatement of users who had been switched off in January 2025.
Discussions are ongoing regarding significant expansion in multiple divisions of the customer, and the Company is confident that its products have proven their vital contribution to the customer's success.
The Board is pleased to confirm continued positive trading, as the Group successfully executes on its Land & Expand strategy.
For more information, please contact:
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ActiveOps |
Via Alma |
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Richard Jeffery, Executive Chair |
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Emma Salthouse, Chief Financial Officer |
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Investec Bank plc |
+44 (0)20 7597 5970 |
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Nominated Adviser and Joint Broker |
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Patrick Robb / Nick Prowting / James Smith |
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Canaccord Genuity Limited |
+44 (0)20 7523 8000 |
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Joint Broker |
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Simon Bridges / Harry Gooden / Harry Rees |
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Alma Strategic Communications |
+ 44(0) 203 405 0205 |
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Caroline Forde / Louisa El-Ahwal |
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About ActiveOps
ActiveOps is a Software as a Service business, dedicated to helping organisations create more value from their service operations. ActiveOps' Decision Intelligence software solutions are specifically designed to support leaders with the vast number of decisions they make daily in the running their operations. Our customers make better decisions and consume less time and effort making them. The outcomes are significantly improved turnaround times and double-digit improvements in productivity with backlogs of work materially reduced. Customers can leverage the capacity created to invest in transformation and development, and more efficiently utilise resources.
The Company's AI-powered SaaS solutions are underpinned by 15+ years of operational data and its AOM methodology which is proven to enhance cross departmental decision-making.
The Company has approximately 280 employees, serving a global base of enterprise customers from offices in the UK, Ireland, USA, Canada, Australia, India, and South Africa. The Group's customers are predominantly in the banking, insurance, healthcare administration and business process outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance and Xchanging.