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21 April 2026

  ActiveOps plc

("ActiveOps", the "Company" or the "Group")

Full Year Trading Update and Notice of Results

Strong business acceleration and continued cash generation

ActiveOps plc (AIM: AOM), a leading provider of Decision Intelligence software for service operations, is pleased to provide an update on trading for the year ended 31 March 2026 ("FY26"). The Group delivered a strong performance, with nine new customer wins and a significant increase in Net Revenue Retention ("NRR") to 119% (2025: 106%), which, alongside continued positive cash generation, provides a robust basis for future growth.

FY26 Financial Highlights

Group revenue is expected to have increased 48% to £45.0m (FY25: £30.5m), ahead of current market expectations¹, reflecting; expansion sales in the existing account portfolio, successful go live with several new customers and the acquisition of the Enlighten Group of Companies ('Enlighten') in June 2025. The year saw revenue growth in all regions, with the US, Canada, and Africa performing particularly well.

Total organic revenue growth was 28%, 31% on a constant currency ("CC") basis (2025: 14%). Within this, organic SaaS revenues increased by approximately 21%, (23% CC) (2025: 13%), whilst organic Training & Implementation revenues increased by approximately 81%, (86% CC) (2025: 23%). Overall, the Group added a further c.15,000 users to the ActiveOps Decision Intelligence platform and methodology.

NRR increased to 119% (FY25: 106%) (118% CC), as the Group expanded into new divisions of its customers and customers transitioned to the higher series of its platform, as they seek to take advantage of newly launched AI features, increased reporting capabilities and other product enhancements.

Organic Annual Recurring Revenue ("ARR") at period end increased by 25% (2025: 13%) to £35.6m (FY25: £28.4m), 24% growth on a CC basis (2025: 15% CC). Overall, Group ARR increased to £41.5m (2025: £30.5m), including a £5.9m contribution from Enlighten.

Adjusted EBITDA is expected to be approximately £4.2m (FY25: £2.5m), marginally ahead of current market expectations¹, reflecting planned investment in the Group's sales and relationship management capability. The Group incurred exceptional costs totalling £3.0m in the year in relation to the Enlighten acquisition, comprising the initial acquisition costs of £1.8m and restructuring costs of £1.2m. 

Period end cash was c £23.6m, reflecting strong customer receipts at period end, (FY25: £20.6m). The cash investment in the period relating to the acquisition of Enlighten was £6.4m. The Group remains debt free.  

As announced on 2 April 2026, the Group's balance sheet was further strengthened post period end by the sale of its trademarks held in the UK, US, Australia and the EU to the WorkiQ name for USD$10.0m (£7.4m) in cash. There was no sale of either product or customers associated with this transaction and the Board is considering the best utilisation of this capital and will provide an update alongside it year end results on 2 July 2026. 

Enlighten

ActiveOps acquired Enlighten Group in Q2 FY26, strengthening its presence in North America and APAC, and the synergy timeline since acquisition has been accelerated; £1.2m in restructuring costs were incurred in FY26 to unlock c £3.0m in annualised savings, with a further £1.0m of savings expected within the coming year.

In recent weeks, an Enlighten customer notified the Group of its intention to terminate its contract. This will result in lower than originally anticipated Enlighten ARR for FY27 and FY28, and has been reflected in the Group ARR position disclosed above, of £41.5m. Contract renewals were a condition of the deferred consideration payable for Enlighten and the deferred consideration payment is now expected to decrease by approximately £3.5m which, combined with the contract run off revenues, ensures the post-synergy EPS accretion of the acquisition remains broadly unchanged.

FY26 Operational Highlights

The year saw continued momentum in new customer wins, reflecting the growing relevance of the Group's offerings and increased sales and marketing capabilities, with nine new customers secured (FY25: nine).

The Group continued to deliver for its existing customers, expanding into new divisions and geographies and migrating them onto more advanced series of its ControliQ software. Series 3 now accounts for 53% of ControliQ ARR, with series 4 accounting for a further 14%. This includes a 47% ARR uplift generated from a major customer that signed a new contract having previously signalled intent to reduce usage. 

Innovation continues at pace, ensuring the Group's Decision Intelligence offerings provide critical functionality and capabilities required by some of the world's largest organisations to transform and control their operations.  Work on ControliQ Series 5 has progressed well, with five Beta customers currently engaged and a wider rollout planned from Summer 2026.

Outlook

The strong close to FY26 provides a healthy position for sustained progress in FY27 and beyond.

The Board remains confident in the Group's strategy and its ability to deliver sustained growth, supported by the increasing relevance of its offering, expansion opportunities within its existing enterprise customers and our increased sales and marketing capabilities. The Group continues to invest in its product offering and go-to-market capability while maintaining a strong balance sheet.

Notice of Results

The Company intends to announce its results for the year ended 31 March 2026 on 2 July 2026.

ActiveOps' Executive Chair, Richard Jeffery, commented: "I am delighted to report on a strong performance in FY26, particularly against the ongoing challenging macroenvironment, demonstrating the strength and resilience of our growth engine. We have continued to expand our customer base, becoming deeply embedded within the operations of some of the world's largest, and most highly regulated organisations. The organisational investment we have undertaken in the last few years has strengthened our foundations, and with a robust balance sheet and powerful offerings, we believe we are well placed to build on this progress in the year ahead."

Footnote

1.     In so far as the Board is aware, as at 17 April 2026, consensus market expectations for the full year to 31 March 2026 were as follows: revenue £43.0m, adjusted EBITDA £3.9m and cash £17.1m.  

For more information, please contact:

The person responsible for arranging release of this announcement on behalf of ActiveOps plc is Emma Salthouse, Chief Financial Officer.

About ActiveOps

ActiveOps is a Software as a Service business, dedicated to helping organisations create more value from their service operations. ActiveOps' Decision Intelligence software solutions are specifically designed to support leaders with the vast number of decisions they make daily in running their operations. Our customers make better decisions and consume less time and effort making them. The outcomes are significantly improved turnaround times and double-digit improvements in productivity with backlogs of work materially reduced. Customers also leverage the capacity created to invest in transformation and development, and more efficiently utilise resources.

The Company's AI-powered SaaS solutions are underpinned by over 20 years of operational data and its AOM methodology which is proven to enhance cross departmental decision-making.

The Company has approximately 290 employees, serving a global base of enterprise customers from offices in the UK, Ireland, USA, Canada, Australia, India, and South Africa. The Group's customers are predominantly in the banking, insurance, healthcare administration and business process outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance and Xchanging.