Results for the full year to 31 March 2024

BT Group plc

16 May 2024

Continued strong delivery against our strategy

•   FTTP build rate accelerated to 1.0m premises passed in the quarter, a record 78k per week. FTTP footprint now over 14m premises with a further 6m where initial build is underway; on track to reach 25m by December 2026. Department for Science, Innovation and Technology has notified Openreach of its preferred bidder status for Project Gigabit cross-regional supplier contract (Type C)¹

•   Strong Openreach customer demand for FTTP with net adds of 397k in Q4; total premises connected now over 4.8m with increased take-up rate of 34%

•   Openreach broadband ARPU in FY24 grew year-on-year by 10% to £15.1 due to price rises and increased volumes and mix of FTTP; Openreach broadband line losses of 491k, a 2% decline in the broadband base, as weaker than expected growth in the broadband market in FY24 did not offset competitor losses which were at comparable levels to FY23; we expect that the broadband market will recover over the medium term but if it remains weak over the next 12 months then we can expect Openreach's broadband base to be impacted by moderately higher competitor losses

•   Consumer broadband ARPU in FY24 increased 5% year-on-year to £41.2; Consumer postpaid mobile ARPU increased 9% year-on-year to £19.4; monthly churn for the year remained stable in a competitive market with broadband and postpaid mobile both at 1.1%

•   Business financial performance continues to be impacted by higher input costs, legacy declines, a one off revenue adjustment and prior year one-offs, partly offset by cost transformation and growth in Small & Medium Business (SMB) and Security

•   Retail FTTP base grew year-on-year by 40% to 2.6m of which Consumer 2.4m and Business 0.2m; 5G base 11.1m, up 29% year-on-year

•   Cost transformation target of £3bn gross annualised cost savings since May 2020 achieved 12 months early, at a cost to achieve of £1.5bn, £0.1bn lower than target. Announced further £3bn gross annualised cost savings by end FY29 at a cost to achieve of £1.0bn

•   BT Group NPS of 24.0, up 1.0pts year-on-year, further improving customer experience

•  Looking forward, BT Group will focus on the UK; we will explore all options to optimise our global business

FY24 Normalised free cash flow² (NFCF) ahead of guidance; dividend raised; growth in NFCF to £1.5bn in FY25, £2.0bn in FY27 and £3bn by the end of the decade

•   Reported revenue £20.8bn, up 1%; adjusted² revenue £20.8bn, up 2% on a pro forma³ basis due to price increases and fibre-enabled product sales in Openreach, increased service revenue in Consumer with annual contractual price rises being aided by higher roaming and increased FTTP connections, partly offset by legacy product declines and a one-off revenue adjustment in Business

•  Adjusted² EBITDA £8.1bn, up 2%; and up 1% on a pro forma³ basis with revenue flow through and cost control more than offsetting cost inflation and one-off items; Openreach and Consumer delivered strong EBITDA growth, partially offset by EBITDA decline in Business due to increased input costs and legacy high-margin managed contract declines

¹ Subject to contract signing

² See Glossary on page 12.

³ See 'Prior period comparatives' section on page 4 for background on pro forma comparatives.

•   We have recognised a non-cash impairment of goodwill allocated to Business of £488m as a specific item, reflecting a decline in profitability in recent years

•   Reported profit before tax £1.2bn, down 31% primarily due to impairment of goodwill, increased depreciation, amortisation and pension interest expense, partially offset by adjusted² EBITDA growth

•   Capital expenditure ('capex') £4.9bn, down 3% primarily driven by lower networks spend despite higher FTTP build in the year due to reduced unit costs and efficiencies; cash capex of £5.0bn also down 6%

•   Net cash inflow from operating activities £6.0bn; normalised free cash flow¹ £1.3bn, down 4% due to working capital timing and a prior year tax refund, partly offset by EBITDA growth and lower capital expenditure

•   Net debt £19.5bn (FY23: £18.9bn), increased mainly due to our scheduled pension scheme contributions of £0.8bn

•   Gross IAS 19 pension deficit of £4.8bn, up from £3.1bn at 31 March 2023 mainly due to the increase in real interest rates and narrowing of credit spreads over the period, partly offset by our scheduled contributions

•   Final dividend of 5.69 pence per share (pps), bringing the full year dividend to 8.00pps, up 3.9%

•   FY25 Outlook: Adjusted¹ revenue growth of 0-1% and EBITDA of around £8.2bn; capital expenditure excluding spectrum less than £4.8bn; normalised free cash flow of around £1.5bn

•   Mid-term guidance: Consistent and predictable adjusted¹ revenue growth and EBITDA growth ahead of revenue, enhanced by cost transformation from FY26 to FY30; capital expenditure excluding spectrum less than £4.8bn until FY26, reducing by c. £1bn post peak FTTP build; normalised free cash flow of c. £2.0bn in FY27 and c. £3.0bn by the end of the decade