BT is delivering, with record full fibre connections and further retail customer growth

Trading update for the quarter and nine months to 31 December 2025

BT Group plc - 5 February 2026

Delivering on our strategy:

•   More than 1m premises passed with FTTP for an eighth consecutive quarter, continuing the fastest build any company has achieved in Europe; FTTP footprint at 21.4m premises, of which 5.9m in rural locations; on track to achieve up to 5m this fiscal year and reach 25m by December 2026

•   Record customer demand for Openreach FTTP with net adds of 571k, up 21% year-on-year; total premises connected 8.2m, increasing our market-leading take up rate to over 38%; Openreach broadband ARPU grew 4% to £16.8, driven by higher FTTP take-up, speed mix and price increases

•   Openreach broadband lines fell 210k, down quarter-on-quarter and at a similar rate to last year; we now expect full year losses at c.850k for the year, better than our previous estimate

•   Retail FTTP base grew 32% year-on-year to 4.2m, of which Consumer 3.9m and Business 0.3m

•   UK's best mobile network for a record 11th consecutive year as awarded by Umlaut Connect, extending EE's lead over the second placed network; Opensignal placed EE first in 11 of 15 categories in its January report and yesterday RootMetrics named EE the UK's best network for the 25th time; 5G base reached 14.3m, up 10% year-on-year; 5G+ coverage at 69%

•   All Consumer customer bases grew for a fourth consecutive quarter in broadband, up 8k, a third consecutive quarter in postpaid mobile, up 55k, and a sixth consecutive quarter in TV, up 22k

•   Consumer service revenue was flat year-on-year and remains on track for growth in H2; Consumer broadband ARPU was down 1% year-on-year to £41.8 and postpaid mobile ARPU was down 1% to £19.2; Consumer fixed and mobile convergence grew to 26.2% from 25.9% last quarter

•   Business continues to make progress on its transformation; Q3 year-on-year performance was impacted by contract milestones, mainly in the financial and public sectors and wholesale, as well as the phasing of costs across quarters

•   All five targeted disposals in International are now complete with the last, BT Radianz, closing on 1 February; disposals reduced International revenue in the quarter by £45m

•   Cost transformation delivered efficiencies across all units, offsetting higher employer costs of National Living Wage and National Insurance; the year to date energy usage in our networks was down 6%, total labour resource was down 7% to 108k and Openreach repair volumes were down 18%

•   Record BT Group NPS of 31.4, up 2.1pts year-on-year, demonstrating further improving customer experience

On track to achieve full year guidance:

•   Q3 reported and adjusted revenue¹ £5.0bn, down 4% year-on-year due to service revenue declines, lower equipment revenue, primarily handset trading, in Consumer and Business and the impact of divestments; Q3 adjusted UK service revenue¹ £3.8bn, down 2%, due to the ongoing drag from legacy voice of over one percentage point as well as the phasing of trading in the prior year

•   Q3 adjusted EBITDA¹ £2.1bn, down 1% and broadly flat excluding the impact of prior year one-off other operating income, with lower revenue offset by continued strong cost transformation

•   Q3 reported profit before tax of £183m, down £244m, driven by a £214m share of losses from the Sports JV

•   We remain on track for our financial outlook and guidance metrics, including our cash flow inflection to c.£2.0bn next year, and to

c.£3.0bn by the end of the decade

¹  See Glossary on Page 2

¹  See Glossary below

²  Q3 FY25 comparative information for the Business CFU has been re-presented to reflect the formation of the new International CFU and re-presentations of segmental revenue to reflect the nature of services and trading relationships between CFUs. For further information see the glossary below or bt.com/about for a separation publication covering the formation of International

n/m: comparison not meaningful