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Feedback plc

Feedback signs MOU with Quest Teleradiology to progress Bleepa^Ⓡ commercial international opportunities

·      Quest Teleradiology is an Indian based diagnostic and tele-reporting teleradiology service company with healthcare customers across India, the UK and Africa

·      Bleepa enables image transfer from Quest customer sites to Quest Radiologists for reporting and presents the subsequent reports back to requesting clinicians

·      Bleepa additionally enables two way dialogue between the referring clinician and reporting Radiologist, enhancing the clinical value of the teleradiology service 

London, 11 October 2021: Feedback plc (AIM: FDBK, "Feedback" or the "Company"), the specialist clinical communication company, announces it has signed a Memorandum of Understanding with Quest Teleradiology Solutions ("Quest") to develop strategic opportunities for Bleepa, its flagship clinical communications platform, in the large and growing Indian healthcare market, the UK and internationally. Bleepa offers the opportunity to expand Quest's existing teleradiology service by enabling direct case discussion between requesting clinicians and reporting Radiologists alongside the traditional teleradiology reporting model.

Quest is one of India's emerging teleradiology organisations with customers across India, the UK and throughout Africa.  Under the collaboration, Quest will be able to offer a more integrated reporting service to hospitals and trial Bleepa's technology with a number of its international customers to understand the added value that case discussion brings to traditional outsourced reporting models. In traditional outsourced reporting models, it is often difficult for a requesting clinician to discuss the case with the Radiologist who reports it, usually having to rely on email or switchboard coordinated calls in order to get answers to questions about the report. Similarly, it is difficult for the reporting Radiologist to get additional clinical information beyond what is contained in the imaging request, but which could enhance the quality of their report. This leads to customer dissatisfaction with many outsourced reporting services.

Quest is one of the first outsourced reporting services to assess the benefits of enhanced communication to their service offering. Both companies believe that case-based discussion will help the outsourced reporting service to feel like a fully embedded clinical service at customer sites, enhancing the value to the customer and helping to improve the quality of the reports generated by improving Radiologist access to clinical information at the time of reporting.

Combining Bleepa's mobile-based technology with Quest's teleradiology expertise, will create a blueprint for how outsourced services should be integrated into core clinical services using the Bleepa platform and will open growth opportunities for both companies in multiple markets.

Dr Karthik Gopal, CEO of Quest, commented: "Bleepa is an extremely exciting innovation that will mean that we will be able to offer Hospitals highly efficient access to our reporting resources as well as a service to our own customers which is quicker and more efficient than ever before."

Dr Tom Oakley, CEO of Feedback, added: "This collaboration is expected to put Bleepa in the hands of more clinicians and key stakeholders and we are delighted to have been chosen to enhance Quest's product offering.  Quest brings significant expertise as well as a strong network of contacts, customers and opportunities through which we aim to introduce Bleepa.  We look forward to working with Quest and opening up new markets across all international territories."

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Notes to Editors

Feedback plc (AIM: FDBK) is a pioneer of regulated clinical communication products. Its core product, Bleepa, is a revolutionary medical imaging communications app, providing an easy-to-use, high quality tool to enable remote and secure communications between front-line clinicians and teams. Importantly, it is the only CE marked medical imaging communications platform on the NHSx clinical communications tools framework. Bleepa has unparalleled functionality for everyday practice and can be accessed from any internet-connected device, enabling control of patient cases when on the go. 

Its highly scalable Software as a Service ("SaaS") based revenue model will provide increasing levels of visibility as the Company grows its customer base. With a growing distribution base and technology in place, the focus is on leveraging key relationships in order to drive sales both in the UK and internationally to all forms of care providers. As a fully certified medical device, Bleepa aims to disrupt the medical imaging communications market and, importantly, increase the accuracy and speed of clinical review.

About Quest Teleradiology - http://www.questteleradiology.com/ 

Quest Teleradiology Solutions is a Bangalore based company that provides complete radiology services extending from diagnostic business development to Tele reporting. Quest Teleradiology is a team of experienced Doctors, operational managers and IT experts committed to improving healthcare through technology, committed to make healthcare cost effective and to bridge the gap in service delivery through technology. Currently Quest services clients from Asia, Africa and Europe continents and is focussed to leverage technology to take healthcare to the needy at the right time and at affordable range, saving resources.

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