13 July 2022

GetBusy plc

2022 Half-year Results

Acceleration of predictable, scalable and valuable ARR

Further upgrade to 2022 revenue expectations

GetBusy plc ("GetBusy", the "Company" or the "Group") (AIM: GETB), a leading provider of productivity software for professional and financial services, announces its unaudited results for the six months ended 30 June 2022 (the "Period", "H1" or "H1 2022").

Financial highlights

·      Further acceleration of constant currency ARR growth to 21% (H1 2021: 13%), with healthy new business, improving churn and successful monetisation

·      Recurring revenue growth of 19% at constant currency to £8.5m (H1 2021: £7.0m)

·      Recurring revenue comprises 94% of total revenues (H1 2021: 93%)

·      Gross margin remains strong at 90.4% (H1 2021: 91.8%) with greater volume of cloud revenue

·      Adjusted EBITDA at breakeven (H1 2021: £(0.1)m) - reflecting ongoing growth investment in line with strategic roadmap

·      Net cash of £2.1m (H1 2021: £2.0m) remains strong, underpinned by undrawn committed £2.0m facility

Operational highlights

·      Strong net revenue retention of 100.6% per month (H1 2021: 99.3%), reflecting successful fair-price monetisation efforts and value customers ascribe to our solutions 

·      Group ARPU up 15% at constant currency to £245 (H1 2021: £207)

·      8% increase in paying users to 73,667 (H1 2021: 68,030)

·      Strengthened position in insolvency market following signing of another UK Top 10 accountancy firm for Virtual Cabinet's cloud offering, powered by Workiro

·      Continued to build out footprint in NetSuite channel for Workiro with total of five partner agreements now signed

·      Development of operational infrastructure around Certified Vault progressing to plan, supporting planned scale up of customer acquisition efforts in 2023

·      Integration of October 2021's technology acquisitions on target, with commercial launch expected by end of this year, broadening the Group's capabilities to drive ARPU growth through its portfolio of productivity software products

·      Group now annually handles more than 250 million documents and executes over 3 million digital signatures among over 2 million collaborators

Further upgrade to revenue expectations for 2022^#

·      Despite the wider backdrop of economic uncertainty, our core markets remain robust, driven by structural changes in the way people work and a strengthening mandate for productivity optimisation

·      Continuing ARR momentum and resilient customer demand is expected to drive 2022 Group revenue to at least £18.4m (previous guidance of £17.0m)

·      Group expected to remain modestly profitable at the Adjusted EBITDA level during H2 2022, marginally ahead of current expectations for 2022

·      Group continues to invest in its operations and people to support long-term growth and management's ambition to double ARR over the next five years

Daniel Rabie, CEO of GetBusy, comments:

"Momentum has continued to build during GetBusy's record first half of 2022, with constant currency ARR growth of 21%, stronger than we reported in our AGM update two months ago.

"More than ever, GetBusy's products are delivering tangible value to our clients, across a larger addressable market, helping them to remain as productive, efficient and secure as possible in the face of rising cost pressures and operational complexities.  Our very high - and improving - customer retention rates demonstrate how embedded our growing range of capabilities have become within our clients' technology stacks, a trend we expect to continue as the tailwinds of digital transformation, cyber security, privacy legislation and hybrid working strengthen.

"As we continue to win new clients in our core markets, introduce new capabilities into our existing client base and establish a foothold in new markets, we anticipate that ARR growth will remain strong throughout H2, and we now expect revenue in 2022 to be ahead of previously upgraded expectations."

*Adjusted EBITDA is Adjusted Loss before Tax stated after capitalised development costs.  A full list of our alternative performance measures, together with a glossary of certain terms, can be found in note 2.

* Adjusted Loss before Tax is Loss before tax, depreciation and amortisation on owned assets, share option costs, net capitalised development costs, finance costs that are not related to leases, and non-underlying items. 

⁺ Changes at constant currency are calculated by retranslating the comparative period at the current period's prevailing rate of exchange.

^# Current market expectations for 2022, in advance of publishing this announcement, are considered to comprise revenue of £17.0m, Adjusted EBITDA of £(0.5)m and Adjusted Loss before Tax of £(1.3)m.

A copy of the presentation to investors will be available on the Company's website, at www.getbusyplc.com shortly.

GetBusy plc

[email protected]

THIS ANNOUNCEMENT CONTAINS INSIDE INFORMATION FOR THE PURPOSES OF ARTICLE 7 OF REGULATION (EU) NO 596/2014 AS IT FORMS PART OF UK DOMESTIC LAW BY VIRTUE OF THE EUROPEAN UNION (WITHDRAWAL) ACT 2018 ("MAR"). UPON THE PUBLICATION OF THIS ANNOUNCEMENT, THIS INSIDE INFORMATION IS NOW CONSIDERED TO BE IN THE PUBLIC DOMAIN. THE PERSON RESPONSIBLE FOR MAKING THIS ANNOUNCEMENT ON BEHALF OF THE COMPANY IS PAUL HAWORTH.

About GetBusy

GetBusy's specialist productivity software solutions enable growing businesses to work securely and efficiently with their customers, suppliers and teams anytime, anywhere.  Our solutions can be delivered flexibly across cloud, mobile, hosted and on-premise platforms, whilst integrating seamlessly with a wide variety of other class-leading core business systems.

With over 73,000 paying users across multiple market sectors and jurisdictions, GetBusy is an established and fast-growing SaaS business delivering sustained double-digit growth in high-quality recurring subscription revenue over the long term.

Further information on the Group is available at www.getbusyplc.com

Our focus is on recurring revenue - predictable, scalable and valuable

The strong performance in the first half of the year is driven by continued execution against the Group's consistent growth strategy: new customers and markets, customer retention, monetisation and product expansion.

Growing recurring subscription revenue remains our focus. 

The reliable and predictable revenue runrate from software subscriptions provides a solid foundation for mid- to long-term planning.  Our high gross margins, strong customer retention rates and the favourable working capital profile arising from a high proportion of customers paying annually in advance, de-risk the investments we can make to drive future growth.  Our business model, allows us to double down responsibly on growth investment in a cautious macro-economic environment, building a highly valuable base of customer cashflows that have annuity characteristics.

ARR grew 21% at constant currency to £18.1m (H1 2021: £14.0m), through a combination of new customer acquisition, strong customer retention rates and higher monetisation within our established products. ARR is up 9% at constant currency from the beginning of the current year. 

Predictable

Users were up 8% to 73,667, with new business contributing significantly to this growth.  Predictability is key to our customer acquisition model; we consistently return more than £4 in customer lifetime value for every £1 spent on acquiring a new customer.  Once acquired, our customers tend to be sticky: gross churn is resilient, averaging 0.9% per month In H1, a slight improvement on H1 2021 (1.0%) despite the anticipated increase arising from higher monetisation.

ARPU was up 15% at constant currency to £245.  The size of our customer base enables us to draw valuable insights from users, informing product development and the retention activities of our customer success teams.  That insight also proves the value of the productivity benefits delivered to our customers, enabling us to set fair prices for our new and existing clients with confidence.

Our strong net revenue retention of 100.6% (H1 2021: 99.3%) provides us with outstanding visibility over near-term growth, built from a very stable foundation of predictable recurring revenue.

The absence of significant customer concentration contributes to the reliability of revenue generated from our customer base; no single client accounts for more than 2% of revenue. 

Scalable

The professional and financial services markets that the Group targets are large and under-penetrated.  GetBusy's software portfolio adds a productivity layer to core business applications, simplifying workflows, improving productivity, enhancing security and delighting clients.  With the strengthening tailwinds of digital transformation, privacy legislation, mobility and cyber security, these supportive market dynamics will provide substantial growth opportunities for the Group for years to come.  Many organisations are still very early on their software automation journeys, and the depth of our expertise within these markets positions us well to provide an ever-increasing set of solutions to customers on that journey. 

Our strong LTV:CAC ratio of 4:1 (H1 2021: 4:1) allows us to ramp our customer acquisition spend with a high degree of confidence in the return.  Typically more than 65% of our customers elect for contracts that are paid annually in advance, providing us with structural working capital benefits that fund additional investment in growth.  Our gross margin of 90.4% (H1 2021: 91.6%) means there are minimal incremental operating costs from acquiring new customers, which in the long term leads to substantial operating leverage and cash generation.

The strength of our integrations with core business applications, such as practice management or tax preparation software, contributes to our strong customer retention.  Those integrations also provide channel opportunities for us, enabling us to leverage a partner's access to well-defined customers, improving customer acquisition scalability.  We are aiming to build stronger channels for our established products, notably in the insolvency sector and within the SME accounting market in the US.  Channels are also a key part of our customer acquisition strategy for our emerging products Workiro and Certified Vault, with the former increasing the number of NetSuite value-added reseller partners to five during H1.

Valuable

GetBusy focuses on the professional and financial services markets, with over 70% of revenue derived from the accountancy sector.  These markets have remained buoyant during H1 and historically have proved resilient in the face of significant economic uncertainty.  The battle to recruit and retain professional talent, and the well-documented related inflationary challenges, will drive increased adoption of productivity and automation tools.  The insolvency sector, a key growth area for GetBusy, is expected to become particularly active as the strain of two years of extraordinary financial pressures takes its toll on vulnerable sectors. 

The degree to which our products are embedded in our customers' everyday workflows, and integrated into other mission-critical applications, contributes to our low churn rates and high levels of net revenue retention.  This leads to a subscription revenue base that has valuable annuity characteristics; the Group's customer base at its initial public offering in 2017 generates more ARR today than it did then as a result of strong retention, increased penetration, revenue expansion from upsell and price uplifts.

This high-quality customer base has considerable strategic value.  Through over 20 years of product and brand development, we have, through our portfolio of innovative products, built leading positions in attractive markets with high barriers to entry.  Transaction multiples paid within the broader professional services software market - frequently in excess of 7x ARR - validate the importance of those customer relationships and how selling additional products to those customers can create significant value over the long term.  Our continuing investments in additional capabilities are made with this in mind.  Over the longer term, we expect our emerging products, including Workiro and Certified Vault, to contribute more meaningfully to growth as the products mature and brand recognition is established.

Business and financial review

Established products

SmartVault and Virtual Cabinet have clear leading positions in their respective markets. 

SmartVault has particular strength within the SME accounting and tax space in the US, a market which we estimate to exceed $250m in ARR.  SmartVault is the only fully-integrated cloud document management provider for Intuit's leading Lacerte and ProSeries tax preparation products; the workflow productivity benefits from this tight integration lead to outstanding customer retention rates, typically five times better than for the broader customer base.

SmartVault's product development continued apace during H1.  Our recently released e-mail capture capability was iterated, and we introduced custom-branded e-mail messaging and a significantly updated and refreshed user interface for large parts of the product.

During H1, Virtual Cabinet further enhanced its position in the insolvency sector, including securing the insolvency division of another UK top 10 accounting firm.   This position is strengthened through Virtual Cabinet's integration with Workiro, providing a clear path for customers embarking on their cloud journey whilst retaining the class-leading capabilities of Virtual Cabinet and its deep integrations into a wide range of core professional applications. 

As well as a refreshed user interface and branding for Virtual Cabinet, next-generation search capabilities were developed and launched together with user analytics, improved OneDrive integration and an integration with PostWorks, the digital mailroom provider, which is a core technology for many insolvency firms. The Workiro technology is also proving to be an attractive cloud pathway for many Virtual Cabinet customers, with substantial overlap between the requirements of the ERP market and Virtual Cabinet's established and target customer base.

Emerging products

Our emerging products provide further growth potential for the Group. Each addresses a validated productivity need within a clearly identified and large market that shares the favourable characteristics and helpful tailwinds of our core professional services markets.

Workiro provides intuitive document management, task, communication and approval capability, with an initial focus on Oracle's NetSuite cloud ERP application, into which Workiro is deeply integrated.  NetSuite's installed base of over 30,000 enterprise customers provides a considerable market opportunity for Workiro, with the broader cloud ERP market being significantly larger. 

During H1 we have added four value-added resellers, bringing the total to five, and have focused on brand recognition to help establish initial sales momentum. Workiro was identified as "truly innovative" and selected by accountancy and business advisory firm, BDO, from hundreds of high-growth businesses for the inaugural Growth Programme, dedicated to helping high growth technology businesses to scale up.

Certified Vault was introduced into the asset finance market in the US in 2021, providing secure custody of electronic chattel paper on behalf of secured lending institutions.  Following an encouraging start towards the end of 2021, we have tempered customer acquisition while we further develop and prepare the product, and the surrounding operational infrastructure, for the rigorous security and compliance demands of the larger financial services market.  This essential work, which will create a very solid and sustainable foundation for Certified Vault in what is a large, highly attractive and under-served market, is progressing well and we expect to start to scale customer acquisition efforts in 2023.

Integration with our established products of the form-fill and quoting technologies acquired last year is progressing to plan.  We expect these capabilities to be available initially to our SmartVault user base during Q4 2022, with Virtual Cabinet integrations to follow.  These technologies provide valuable expansion revenue opportunity among our substantial base of over 73,000 users.

Financials

Recurring revenue grew 19% at constant currency to £8.5m, reflecting the strong ARR momentum carried forward at the start of the year and the subsequent ARR growth. 51% of recurring revenue in H1 was denominated in USD, driving reported recurring revenue growth of 23%. 

Non-recurring revenue of £0.6m was essentially flat compared to H1 2021; growth in non-recurring add-ons in SmartVault was offset by the planned reduction in Virtual Cabinet as older customers converted onto pure SaaS models, a process which is now largely complete.  Total revenue was up 18% at constant currency to £9.1m.

Gross margin of 90.4% (H1 2021: 91.6%) reflects the greater proportion of revenue from our cloud products, including SmartVault.

SG&A costs of £6.8m (H1 2021: £5.5m) reflect a number of investments across the business to underpin future growth and improve the infrastructure of the Group to support additional scale. This includes investments in customer acquisition teams across the Group, customer success teams, which drive customer retention and expansion revenue campaigns, and a professionalisation of our cyber security capabilities.  We continued to build out our product development functions to support capability improvements across the Group, and developer costs of £2.1m were 15% higher (H1 2021: £1.9m). 

£0.7m of development costs were capitalised (H1 2021: £0.3m), including a variety of capability enhancements across Virtual Cabinet and SmartVault and elements of the core application builds for Certified Vault and Workiro.

Adjusted EBITDA was £0.0m (H1 2021: £(0.1)m), whilst Adjusted Loss, which is stated before development capitalisation, was £(0.7)m (H1 2021: £(0.5)m).

The increase in depreciation on owned assets and amortisation is due to the impact of continued capitalisation of development costs.  Share option costs remained at £0.3m (H1 2021: £0.3m) and reflect both the IFRS2 charge on the options granted and the increase in the provision for employment taxes due if options are exercised.  Non-underlying costs of £0.1m (H1 2021: £0.1m) comprise corporate restructuring costs together with an increase in the provision for potential historic sales tax liabilities in certain jurisdictions in the US.

The tax credit of £0.3m (H1 2021: credit of £0.2m) reflects the expected UK research and development tax credit offset by overseas tax payable in Australia and New Zealand.  The Group still has sizeable carried forward tax losses in the UK and US.

Working capital movements were broadly neutral in H1, with favourable deferred revenue movements offsetting payables outflows.  Capital expenditure of £0.2m and the adjusted loss of £(0.7)m were offset by net tax receipts, mostly from the UK research and development tax credit.

Consolidated income statement

For the six months ended 30 June 2022

Consolidated statement of comprehensive income

For the six months ended 30 June 2022