RNS Reach

22 April 2024 

NETCALL PLC

("Netcall", the "Company", or the "Group")

Netcall launches Liberty Converse CX

Netcall plc (AIM: NET), the leading provider of intelligent automation and customer engagement software, is pleased to announce the launch of Liberty Converse CX, its next generation AI-powered contact centre solution.

Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation.

The launch supports an increasing number of organisations moving their customer service solutions to the cloud to leverage the power of process automation, connected workflows and AI. Available as a tightly interlinked solution on the Liberty platform, Liberty Converse CX gives customers access to Liberty's process automation, rapid application development and AI-powered capabilities, including Interaction Analytics, Generative AI chatbots, and Agent Assist. This allows customers to automate tasks that slow down teams and implement analytics and decision-support tools to drive better outcomes.

This strengthens Netcall's position in a growing market, with investment in cloud contact centre capabilities expected to accelerate¹ as organisations look to modernise insufficient infrastructure which causes cost and process inefficiencies, time consuming management and disjointed customer experiences.

James Ormondroyd, CEO of Netcall plc commented: "We are pleased to launch our new cloud contact centre solution in continuation of the previously announced investments in Customer Engagement solutions to address growing demand. Meeting the rapidly growing investment focus on AI-powered technologies, Liberty Converse CX enhances our overall proposition in the customer engagement and automation markets."

¹https://www.gartner.com/en/newsroom/press-releases/2023-07-31-gartner-says-conversational-ai-capabilities-will-help-drive-worldwide-contact-center-market-to-16-percent-growth-in-2023

Enquiries:

About Netcall:

Netcall's Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations digitally transform their businesses faster and more efficiently, empowering them to create a leaner, more customer-centric organisation.  

Netcall's customers span enterprise, healthcare and government sectors. These include two-thirds of the NHS Acute Health Trusts and leading corporates including Legal and General, Lloyds Banking Group, Aon and Nationwide Building Society.

For further information, please go to www.netcall.com.

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