New Strategic Partnership with NiCE Confirmed

Reach - non-regulatory announcement

30 July 2026

PCI-PAL PLC

("PCI Pal", "the Group", or the "Company")

Confirmation of new strategic partnership with NiCE

PCI-PAL plc (AIM: PCIP), the global cloud provider of secure payment solutions for business communications, is pleased to confirm its strategic reseller partnership with NICE Systems, Inc ("NiCE").

As announced on 23 February 2026, PCI Pal signed a new strategic integrated reseller partnership with a leading global provider of customer experience ("CX"), AI and business communications technology. Following today's coordinated announcement by both companies, PCI Pal confirms that the partner is NiCE.

The partnership sees PCI Pal recognised as a Strategic DEVone Partner within the NiCE CXexchange marketplace. Through the partnership, NiCE customers can seamlessly incorporate compliant and secure payments natively within the NiCE CXone platform across voice and digital channels, supporting both live-agent and AI-powered customer interactions through a single, consistent payment experience.

As noted in the Company's announcement in February, the partnership follows a successful period of collaboration across multiple mutual enterprise customers and further strengthens PCI Pal's position as the leading provider of secure payment solutions to business communications vendors across the globe.

A copy of the joint trade announcement issued today is available on the Company's website at:

https://www.pcipal.com/knowledge-center/resource/pci-pal-named-strategic-devone-partner-in-nice-cxexchange/

Commenting, James Barham, Chief Executive Officer of PCI Pal, said:

"We are delighted to now be able to publicly identify NiCE as the strategic reseller partner referenced in our February announcement. NiCE is a recognised global leader in customer experience technology and AI, and today's announcement reflects the continued strengthening of our relationship making PCI Pal services available to their customers across the globe.

"As a partner-first business, we are extremely proud of the deep commercial and technical relationships we have built with leading vendors across the business communications market. Our partner ecosystem has been central to our success to date and remains a key pillar of our long-term growth strategy. We remain committed to delivering mutual value through these partnerships, enabling our partners to offer their customers the most reliable cloud-based secure payment solutions, regardless of how they choose to engage."

For further information, please contact:

About PCI Pal:

PCI Pal is a leading provider of secure, cloud-based payment and data protection solutions that enable organisations to take frictionless, compliant payments seamlessly integrated to any business communications environment including voice, chat, messaging, social media, and email.  PCI Pal's platform supports all forms of customer engagement, whether human-to-human or AI-driven conversations.

PCI Pal has an extensive partner eco-system with its products resold by many of the world's leading Communications, CCaaS, and UCaaS vendors.  Its platform integrates with a broad range of digital payment methods and connects to the majority of leading payment service providers globally.

For more information visit www.pcipal.com or follow the team on LinkedIn: https://www.linkedin.com/company/pci-pal/