22 April 2026

Ten Lifestyle Group plc

("Ten", the "Company" or the "Group")

Interim results for the six months ended 28 February 2026

·    Net Revenue up 6% on PY, 9% at constant currency

·    Adj. EBITDA up 16% on PY, 28% at constant currency

·    Active Members up 23% on PY

Ten Lifestyle Group plc (AIM: TENG), a leading global customer experience and loyalty platform for financial institutions and other premium brands, announces its interim results for the six months ended 28 February 2026 ("H1 2026").

Financial highlights 

Operational highlights 

o  initial roll out of Talia, Ten's AI-powered member assistant, enabling end-to-end dining bookings over chat

o  accelerated the Ten MAID enhancements and scaled Ten Copilot to improve speed, efficiency and service quality of Ten's high-touch "Lifestyle Manager" service

o  broadened the application of Ten PX, to deliver hyper-personalisation, unlocking first-time users of the platform and active member growth

o  advanced data and reporting transformation, enriching the quality of client and internal reporting with deeper customer engagement and digital behaviours insights

CURRENT TRADING AND OUTLOOK

Trading since the period end has been in line with the Board's expectations for FY 2026¹¹. The Group has continued to convert its healthy pipeline of financial institutions and other premium brands. Recent developments include a new digital customer loyalty Medium contract in the Americas with an existing global corporate client and an agreed launch of the Ten Digital Platform under an existing Large contract in Japan. This continues the digital contract momentum seen during the period and reflects the increasing effectiveness and differentiation of Ten's technology, underpinning the Board's confidence in achieving profitable growth, in line with market expectations, for FY 2026.

The contracts won during and after the period end, which are expected to launch in H2 2026, are expected to support growth into FY 2027. As a result, the Board now expects FY 2027 revenue and adjusted EBITDA to be ahead of current market forecasts.

The Board monitors global macroeconomic and geopolitical developments, including the conflict in the Middle East, which has had limited impact on Ten's core service categories in the region. The Group remains diversified by client, segment and geography.

The Group remains focused on profitable, cash-generative growth while continuing to execute against its digital roadmap.

Alex Cheatle, CEO of Ten Lifestyle Group, said;

"We are pleased to report continued profitable growth and record numbers of affluent people using our service. By maintaining our investment in technology, we are strengthening our market position, supporting contract wins and improving efficiency and service quality. We are seeing strong demand across our pipeline for our full range of services, from digitally enabled to digital-first programmes. This supports further profitable growth."

Analyst Presentation

An online Analyst Presentation will be held by video link today at 9:00am.

Investor Webinar

Additionally, an Investor Webinar tailored for current and prospective investors will be presented on Tuesday 28 April 2026 at 4:30pm. This will provide participants with detailed information about the Group's half-year results and strategic initiatives and offer an opportunity to interact directly with the leadership team.

If you wish to attend either the Analyst Presentation or the Investor Webinar, kindly email investorrelations@tengroup.com. This will ensure that you receive the necessary details and access information for these events.

For further information, please visit https://www.tenlifestylegroup.com/ or contact:

¹ Net Revenue includes the direct cost of sales relating to certain member transactions managed by the Group.

² Constant currency translates the current year results using the prior year exchange rates.

³ Corporate revenue is Net Revenue from Ten's corporate clients, including service fees, implementation fees, and fees for the customisation of the Ten Digital Platform.

⁴ Supplier revenue is Net Revenue from Ten's supplier base, such as hotels, airlines and event promoters which sometimes pay commission to Ten.

⁵ Adjusted EBITDA is operating profit/(loss) before interest, taxation, amortisation, depreciation, share-based payment expense, and exceptional items.

⁶ Adjusted EBITDA margin is Adjusted EBITDA as a percentage of Net Revenue.

⁷ Adjusted Profit before tax excludes exceptional items and foreign exchange losses.

⁸ Individuals holding an eligible product, employment, account or card with one of Ten's corporate clients are "Eligible Members", with access to Ten's platform, configured under the relevant corporate client's programme, with Eligible Members who have used the platform in the past twelve months becoming "Active Members".

⁹ Ten categorises its corporate client contracts based on the annualised value paid, or expected to be paid, by the corporate client for the provision of concierge and related services by Ten as: Small contracts (below £0.25m); Medium contracts (between £0.25m and £2m); Large contracts (between £2m and £5m); and Extra Large contracts (over £5m). This does not include the revenue generated from suppliers through the provision of concierge services.

¹⁰ Based on Ten's H1 2026 global Voice of the Customer (VoC) survey, in which 62% of members surveyed, across all schemes, have indicated that concierge plays a strong/decisive role in continuing to use their sponsoring brand's services.

¹¹ The Company understands that as at 21 April 2026, market expectations for FY 2026 were revenues of £73.0m and Adj. EBITDA of £15.5m.

OPERATING AND FINANCIAL REVIEW

CHIEF EXECUTIVE'S STATEMENT

We delivered a strong first half of the year, with continued profitable growth and record member engagement, supported by sustained investment in our leading customer experience platform, technology and overall proposition. Our priority is to deliver "better than the internet / LLM" results for our members, while enhancing efficiency, scalability and service quality. This investment strengthens our competitive position, enhances the member experience and broadens the relevance of our proposition for clients.

We continue to convert our robust pipeline of contract opportunities with global financial institutions and premium brands, as well as developing existing client relationships. All material contract developments during the period were fully digital or digitally enabled, including the launch of the Ten Digital Platform with a leading UK bank, a digitally enabled concierge contract with a leading global technology company, and new fully digital or digitally enabled contract wins. These new contracts are expected to launch in H2 2026 and support continued growth into FY 2027.

Net Revenue for the period was £33.7m, up 6% on the first half of the prior year (H1 2025: £31.8m) and up 9% at constant currency to £34.6m, with corporate revenue of £29.2m, up 4% on the first half of the prior year (H1 2025: £28.0m), and supplier revenue of £4.5m, up 18% on the first half of the prior year (H1 2025: £3.8m). The number of Active Members increased by 23% to 436k, led by higher engagement with the digital platform. This continued digital transformation contributed to an 11% increase in Net Revenue per FTE and a 9% reduction in operating expenses per member request.

Adjusted EBITDA increased by £1.0m on the first half of the prior year to £7.0m (H1 2025: £6.0m), up 28% at constant currency. Adjusted EBITDA margin increased to 20.7% (H1 2025: 18.9%), reflecting enhanced operational performance and the operational leverage of Ten's Growth Engine¹². Adjusted Profit before tax (excluding exceptional costs and FX losses) was £1.6m (H1 2025: £1.0m).

At the end of the period, net cash was £9.3m (H1 2025: £6.8m, FY 2025: £9.7m). At the beginning of the period, the Group repaid the remaining £0.8m of loan notes and secured a £5.0m Revolving Credit Facility with NatWest, providing flexibility and reduced financing costs.

Delivering improved Adjusted EBITDA and improving the net cash position, whilst maintaining investments in technology, are key performance indicators of the Group's strategic Growth Engine.

Corporate client developments

Contract developments during the period reflected the increasing importance of our digital and digitally enabled customer loyalty proposition to corporate clients. These included the launch of the Ten Digital Platform with a leading UK bank under an existing Large contract and the launch of a digitally enabled concierge contract with a leading global technology company, representing an expansion into a new mass affluent customer segment. This reflects growing demand for scalable digital-first programmes in segments where a traditional high-touch model is less relevant, while Ten's digitally enabled proposition continues to strengthen service delivery in higher-value segments.

During the period, we also won a new multi-year contract to roll out a fully digital programme for around one million premium banking clients in Europe with an existing corporate client. We also won a new multi-year digitally enabled Large contract for High and Ultra High Net Worth customers of a leading financial services provider in AMEA, where a majority of service will be delivered by our Lifestyle Managers, enhanced by Ten's technology and supplier integrations. We also saw a Medium contract transition away during the period.

Since the end of the period, the Group has continued to convert its pipeline, with a new digital customer loyalty Medium contract in the Americas with an existing global corporate client and the agreed launch of the Ten Digital Platform under an existing Large contract in Japan. 

These developments reflect the way our proposition is evolving across both new and existing client relationships. We are seeing growing demand for digital-first and digitally enabled programmes that help clients improve customer engagement and loyalty, while extending our reach across different value segments and use cases. Importantly, we see these capabilities as complementary to our high-touch service, with our Lifestyle Managers remaining central to the member experience, particularly for high and very high value segments and more complex requests, as digital broadens reach, deepens engagement and supports more scalable delivery.

We remain confident in the strength and depth of our corporate client relationships. Recent contract activity shows that clients are increasingly adopting our digital platforms to serve a broader range of customer segments and deepen engagement within existing programmes. With a healthy pipeline of opportunities and the new contracts won during the period expected to launch in H2 2026, we believe this momentum supports growth into FY 2027.

Investments in AI-driven technology and our digital platform are improving efficiency, scalability and service quality

We maintained investment levels during the period, with £6.3m (H1 2025: £6.6m) invested in proprietary digital platforms, communications and technologies, of which £3.4m (H1 2025: £3.2m) was capitalised. We continue to prioritise developing Ten's proprietary technology and AI systems; embedding them into core processes, including request management, quality assurance and personalisation, supported by our digital platform and third-party API integrations. Together, these capabilities improve speed, accuracy and personalisation across service channels, increase workflow efficiency and optimise the cost-to-serve model, supporting service performance and margin, reinforcing Ten's competitive moat and "better than the internet / LLM" results, and helping corporate clients attract, retain and engage their most valuable customers.

During the period, we progressed key product initiatives. We began the roll out of Talia, Ten's AI-powered member assistant built on the Ten Platform, enabling members to research and book restaurants over chat channels, while routing more complex requests to expert Lifestyle Managers. We accelerated enhancements to Ten MAID, our internal customer and request management system, strengthening high-touch productivity, service quality and operational efficiency, and scaled Ten Copilot, the agent assistant within Ten MAID, to improve speed and consistency for Lifestyle Managers. In parallel, we broadened the application of Ten PX, our member engagement platform that uses data to deliver hyper-personalised, real-time, cross-channel communications to drive engagement and loyalty, unlocking first-time platform usage and Active Member growth. We also progressed our data and reporting transformation, improving the quality of client and internal reporting,  deepening insight into customer engagement and digital behaviours.

Operational efficiency also benefited from system enhancements and automation, supported by improved response-time dashboards and stronger coaching disciplines. We are taking targeted regional action to address response-time and third-party fulfilment bottlenecks.

Our technology and service proposition continues to deliver measurable value for clients. In H1 2026, over 60% of members said that Ten's concierge service was a strong or decisive factor in staying with their sponsoring brand, demonstrating Ten's impact on customer loyalty.

As a certified B Corp, we focus on building a sustainable business. During the period, we broadened the range of responsible options available through our partner network across key lifestyle categories, giving members more choice while supporting corporate clients' ESG objectives and helping underpin investment in their programmes.

¹² Watch a video explaining Ten's Growth Engine - https://tenlifestylegroup.com/investors/

FINANCIAL REVIEW

Financial review of unaudited interim results for the six months ended 28 February 2026.

Revenue

Revenue for the period was £36.0m, up 6% on the first half of the prior year (H1 2025: £34.1m). Net Revenue (which is our key revenue measure) for the period was £33.7m, up 6% on the first half of the prior year (H1 2025: £31.8m) and up 9% at constant currency to £34.6m. 

Corporate revenue for the period was £29.2m, up 4% on the first half of the prior year (H1 2025: £28.0m) and up 8% at constant currency. Supplier revenue (predominantly travel related) was £4.5m, up 18% on the first half of the prior year (H1 2025: £3.8m).

The Group's continued digital transformation contributed to an 11% increase in Net Revenue per FTE.

Operating expenses & other income excluding depreciation, amortisation, share based payments and exceptional items

Operating expenses and other income for the period was £26.7m, up £0.9m (3%) on the first half of the prior year (H1 2025: £25.8m). We delivered operational efficiencies through further digital transformation of the business with operating expenses per request reducing by 9%. In addition, we continued to invest in our proposition to drive greater engagement which has grown Active Members by 23% to 436k (H1 2025: 354k).

Adjusted EBITDA

Adjusted EBITDA, as reported, takes into account all Group operating costs, other than depreciation of £1.6m (H1 2025: £1.4m), amortisation of £3.0m (H1 2025: £2.9m), share-based payment expenses of £0.3m (H1 2025: £0.2m) and exceptional items of £0.5m (2025: Nil).

Adjusted EBITDA of £7.0m, up £1.0m (16%) on the first half of the prior year (H1 2025: £6.0m) and up 28% at constant currency.  EBITDA margin increased to 20.7% when compared to the first half of the prior year (H1 2025: 18.9%).

Depreciation increased by £0.2m due to ROUA lease increases, while amortisation increased by £0.1m, reflecting our maintained investment in technology.

Profit before tax

Profit before tax reported for the period was £0.2m, down on the first half of the prior year (H1 2025: £1.1m). A better underlying performance measure is Adjusted Profit before tax which was £1.6m (2025: £1.0m). This measure excludes exceptional items of £0.5m (2025: Nil) relating to restructuring costs, and losses on foreign exchange of £0.8m (2025: gain of £0.1m).

Regional performance

Segmental Net Revenue reporting reflects our servicing location rather than the location of our corporate clients. This allows us to understand and track the efficiency and profitability of our operations around the world.

After fully allocating our indirect central costs including central costs, including IT infrastructure, software development, property, senior management, and other central expenses across the regions, the Adjusted EBITDA profitability of each regional segment is:

EUROPE

Net Revenue in the region increased by 8.3% to £13.3m (H1 2025: £12.3m) and 7.8% at constant currency. Adjusted EBITDA of £4.1m has increased modestly (H1 2025: £4.0m) as we invested in our proposition to drive Active Members as well as our travel operations which has driven Supplier Revenue.

AMERICAS

Net Revenue in the region of £11.7m fell by 5.1% compared to the first half of the prior year (H1 2025: £12.3m) and fell by 1% at constant currency. The decrease was partly driven by FX, the transition away of a Medium contract loss, and investment in an existing contract, whereby revenue is lower in the period to achieve higher anticipated growth in the second half of the year. Adjusted EBITDA of £0.5m was up on the first half of the prior year (H1 2025: £0.2m) by £0.3m.

AMEA

Net Revenue in the region increased by 21% to £8.7m (H1 2025: £7.2m) and 26% at constant currency. This generated an Adjusted EBITDA of £2.4m (H1 2025: £1.8m). This growth in Net Revenue and profitability has been driven by strong base business growth, as well as continued operational efficiencies across the region.

Cash flow    

Operating cash flow of £5.1m increased by £2.8m on the first half of the prior year (H1 2025: £2.3m), reflecting a profit before tax of £0.2m (H1 2025: £1.1m), decreased net working capital of £1.1m (H1 2025: £3.7m), and add back of non-cash items of £4.6m (H1 2025: £4.5m).

Additionally, during the period, there was £3.4m (H1 2025: £3.2m) of capital investment, in both our global content, our internal customer and request management system (Ten MAID) and the development of our digital platform and AI capabilities.

All outstanding loans of £0.9m were repaid during the period, and the invoice financing facility was terminated during the period (H1 2025: £0.4m). During the period, the full RCF drawdowns were repaid in full. Net cash of £9.3m was £2.5m ahead of the prior period (H1 2025: £6.8m).

Net assets increased to £27.1m at 28 February 2026 compared to £26.7m at 31 August 2025 and includes net cash of £9.3m.

Principal Risks and Uncertainties

The principal risks and uncertainties facing the Group remain broadly consistent with the Principal Risks and Uncertainties reported in Ten's 2025 Annual Report with no new risks or uncertainties being identified in the period. The Board continues to monitor the potential impact of geopolitical developments, including the conflict in the Middle East, and developments in AI and digital technologies, including the pace and type of adoption across our markets.