24 January 2023

Totally plc

("Totally", the "Company" or the "Group")

Statement re publication in Health Service Journal on urgent treatment centre contracts

Totally plc (AIM: TLY), a leading provider of frontline healthcare services, corporate fitness and wellbeing services across the UK and Ireland, is aware of an article that has been published today in the Health Service Journal relating to four of the Company's contracts in North West London for the provision of urgent treatment centres ("UTC") at Northwick Park Hospital, Central Middlesex Hospital, Ealing Hospital and Hillingdon Hospital (the "Contracts").

Following publication of the article the Company wishes to update investors on facts relating to the situation.

The Contracts are delivered by Greenbrook Healthcare Limited ("Greenbrook"), the Group's wholly-owned subsidiary and part of Totally's Urgent Care Division.  The Contracts were extended for the period 1 April 2022 to 31 January 2023, details of which were announced on 5 July 2022.

In line with contractual terms, Greenbrook is currently preparing to hand back services to the NHS North West London Integrated Care Board ("NWL ICB") which is the new body created to commission services.

Focus continues on ensuring patient services are not disrupted and that no patient is put at risk.  The Company will continue to provide services to everyone attending the UTC as long as its contracts are in place and is committed to ensuring the wellbeing of those who rely on those services, and staff who deliver them on behalf of the NHS.   This approach reflects the professionalism and commitment to patient care with which the Company delivers all of its services. 

Greenbrook has provided urgent care services in North West London for a number of years, having run some of its urgent treatment centres since 2016.  Services were inspected by the CQC in August 2022 and rated as GOOD overall. The Company continues to focus on the delivery of high-quality healthcare services across the UK. 

Further updates will be provided at the appropriate time.

For further information, please contact:

Notes to editors

Totally is a leading provider of healthcare and wellbeing services across the UK and Ireland, working in partnership with the NHS, other healthcare providers and corporate customers to help address the challenges of increased demand for healthcare services.

The Company is committed to pursuing a progressive buy-and-build consolidation strategy within the fragmented healthcare market and looks to capitalise on the attractive opportunities that its disruptive service model offers to generate value to shareholders.

Totally helps healthcare commissioners and hospitals ensure patients can access the most appropriate care quickly and efficiently by delivering quality urgent care services, such as NHS 111 and urgent treatment centres and elective care services, such as community dermatology clinics and first contact practitioner. Totally also delivers additional clinical capacity through insourcing and outsourcing arrangements to trusts and hospitals tackling growing waiting lists. Our corporate customer services also play a role in reducing reliance on healthcare by promoting healthy lifestyles and physical and mental health.

Totally Urgent Care

Totally Urgent Care is made up of Vocare and Greenbrook Healthcare. Both businesses have a strong heritage. Vocare was established in 1996 as Northern Doctors Urgent Care to provide urgent care services in the North of England and continues to deliver urgent treatment centres and GP Out of Hours services across the North of England as well as national support for NHS 111. Greenbrook was established in 2006 and cares for NHS patients across London and the home-counties through the delivery of urgent treatment centres.

Totally Planned Care

Totally Planned Care is made up of About Health and Premier Physical Healthcare. The businesses are focused on giving patients access to the right care quickly, reducing pressure on other NHS services and, ultimately, reducing waiting lists. About Health has been delivering community-based specialist care with a focus on delivering prompt assessment and treatment across the country since 2008. Premier Physical Healthcare, established in 2007, provides high quality physiotherapy and podiatry to NHS patients, often within a community GP practice, and to the prison service.

Pioneer Healthcare

Pioneer Healthcare was established in 2007 and has grown under the direction of three senior NHS consultants. Pioneer delivers a wide range of acute services to NHS patients, in partnership with independent healthcare sector private hospitals across England, to help the NHS reduce waiting lists whilst maintaining patient care and quality. Pioneer can offer services through insourcing and outsourcing agreements and through its Any Qualified Provider status. Totally Healthcare, Totally's insourcing business, which was launched in 2019 and previously made up Totally's insourcing division, was incorporated into Pioneer in 2022 following its acquisition.

Energy Fitness Professionals ("EFP")

EFP is a corporate fitness provider established in 1990 to address a gap in the market for workplace fitness, which has grown to offer a range of services covering workplace wellbeing. EFP manages 58 gyms on behalf of its corporate customers, with more than 11,500 members.

More information can be found at:

www.totallyplc.com