REACH: non-regulatory announcement

18 April 2023

Totally plc

("Totally", the "Company" or the "Group")

Totally to help reduce waiting lists in Wales after securing position on key Framework Agreement

Totally, a leading provider of frontline healthcare services, corporate fitness and wellbeing services across the UK and Ireland, is pleased to announce that Pioneer Healthcare, part of the Group, has been successful in a tender to be included on a key framework agreement with NHS Wales for the delivery of insourcing services in the region (the "Framework Agreement"). The Framework Agreement runs for four years from April 2023 with an option to extend for up to a further four years, subject to Welsh Government approval, creating significant opportunities to support in the reduction of waiting lists.

As of December 2022, waiting lists in Wales¹ stood at a record 735,000 open patient pathways, which is 59% higher than in February 2020. Patients are waiting on average 22 weeks for an appointment, more than double the pre-COVID waiting time.

This new and important Framework Agreement reflects increased demand from health boards for support which creates additional capacity and helps reduce waiting lists. The Framework Agreement enables the rapid procurement of support to assist authorities with meeting their 'Referral to Treatment' (RTT) targets as well as providing support where capacity is not available to meet service demand.

The Framework Agreement covers a full range of medical and surgical services including outpatient and pre-operative assessments, diagnostics, and tests (where required), surgical procedures and follow-up care. Services that will be available from Totally² via the Framework Agreement will include

the insourcing of clinical, surgical and diagnostics procedures for a broad range of specialities including Dermatology, Ear Nose & Throat (ENT), Endoscopy (including Cystoscopy) and Urology. 

Wendy Lawrence, Chief Executive Officer of Totally, said:

"We are delighted to have been awarded a position on this significant Framework Agreement for NHS Wales. In April last year, the Welsh Government stated that by the end of 2022, it wanted no one in Wales to be waiting more than a year for a first appointment, yet the figure currently stands at around 75,000. In the last year, we have helped the NHS in England reduce waiting lists for procedures by approximately 40,000 and we are eager to start working with NHS Wales to help patients access the care they need.

"This is the first time that Totally has secured the potential to support with waiting list reduction in Wales and this new framework creates significant new opportunities to grow our insourcing services."

For further information, please contact:

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Notes to editors

¹  Waiting lists numbers for Wales are as published on the Senedd Cymru website on 28 February 2023

² Full list of specialities available through the Framework Agreement is as follows:

·           Breast

•            Cardiac and Cardiac related Diagnostics

•            Cardiology and Cardiology related Diagnostics

•            CT Scanning

•            Dermatology

•            Ear Nose & Throat (ENT)

•            Endoscopy (including Cystoscopy)

•            Gastroenterology

•            General Surgery

•            Gynaecology

•            MRI Scanning

•            Neurology and Neurology related Diagnostics

•            Neuroscience

•            Non-Obstetric Ultrasound (NOUS)

•            Ophthalmology

•            Oral Maxillo Facial Surgery

•            Orthopaedic Surgery

•            Pain Management

•            Plastic surgery

•            Thoracic Ultrasound Diagnostics

•            Urology

•            Vascular

About Totally

Totally is a leading provider of healthcare and wellbeing services across the UK and Ireland, working in partnership with the NHS, other healthcare providers and corporate customers to help address the challenges of increased demand for healthcare services.

The Company is committed to pursuing a progressive buy-and-build consolidation strategy within the fragmented healthcare market and looks to capitalise on the attractive opportunities that its disruptive service model offers to generate value to shareholders.

Totally helps healthcare commissioners and hospitals ensure patients can access the most appropriate care quickly and efficiently by delivering quality urgent care services, such as NHS 111 and urgent treatment centres and elective care services, such as community dermatology clinics and first contact practitioner. Totally also delivers additional clinical capacity through insourcing and outsourcing arrangements to trusts and hospitals tackling growing waiting lists. Our corporate customer services also play a role in reducing reliance on healthcare by promoting healthy lifestyles and physical and mental health.

Totally Urgent Care: Totally Urgent Care is made up of Vocare and Greenbrook Healthcare. Both businesses have a strong heritage. Vocare was established in 1996 as Northern Doctors Urgent Care to provide urgent care services in the North of England and continues to deliver urgent treatment centres and GP Out of Hours services across the North of England as well as national support for NHS 111. Greenbrook was established in 2006 and cares for NHS patients across London and the home-counties through the delivery of urgent treatment centres.

Totally Planned Care: Totally Planned Care is made up of About Health and Premier Physical Healthcare. The businesses are focused on giving patients access to the right care quickly, reducing pressure on other NHS services and, ultimately, reducing waiting lists. About Health has been delivering community-based specialist care with a focus on delivering prompt assessment and treatment across the country since 2008. Premier Physical Healthcare, established in 2007, provides high quality physiotherapy and podiatry to NHS patients, often within a community GP practice, and to the prison service.

Pioneer Healthcare: Pioneer Healthcare was established in 2007 and has grown under the direction of three senior NHS consultants. Pioneer delivers a wide range of acute services to NHS patients, in partnership with independent healthcare sector private hospitals across England, to help the NHS reduce waiting lists whilst maintaining patient care and quality. Pioneer can offer services through insourcing and outsourcing agreements and through its Any Qualified Provider status. Totally Healthcare, Totally's insourcing business, which was launched in 2019 and previously made up Totally's insourcing division, was incorporated into Pioneer in 2022 following its acquisition.

Energy Fitness Professionals ("EFP"): EFP is a corporate fitness provider established in 1990 to address a gap in the market for workplace fitness, which has grown to offer a range of services covering workplace wellbeing. EFP manages 58 gyms on behalf of its corporate customers, with more than 11,500 members.

More information can be found at:

www.totallyplc.com