Intercontinental Hotels Group plc (IHG) operates a global hospitality platform that includes a family of 20 hotel brands and the IHG One Rewards loyalty program. The company primarily franchises its brands and manages hotels on behalf of third-party owners, generating revenue through fees based on room revenue and management services. IHG serves various customer segments across the Americas, EMEAA, and Greater China, with a system size that includes a mix of franchised and managed hotels, focusing on both essential and luxury accommodations.